Kessia Spatafore

Key Responsibilities Were:

• Financial Management:
• Oversee patient billing, payment collection, and accounts receivable.
• Process and track dental insurance claims, appeals, and pre-authorizations.
• Manage daily financial transactions, banking, and end-of-day reports.
• Maintain the office budget, manage inventory, and order supplies.
• Human Resources & Staff Management:
• Recruit, hire, onboard, and train new administrative and clinical staff.
• Develop staff schedules and manage payroll.
• Conduct performance reviews, handle conflict resolution, and motivate the team.
• Foster a positive and collaborative work environment.
• Office Operations:
• Manage patient scheduling to optimize patient flow and minimize wait times.
• Oversee front desk operations, including patient check-in/out, phone calls, and patient relations.
• Maintain patient records and ensure the confidentiality of all information.
• Manage and troubleshoot dental practice management software (Dentrix, Eaglesoft and Curve).
• Compliance & Strategic Planning:
• Ensure the practice is compliant with all relevant regulations, including HIPAA and OSHA.
• Develop and implement office policies and procedures.
• Act as the primary liaison between the doctor, staff, and external vendors or suppliers.
• Analyze practice performance metrics and develop strategies for business growth.
• Create and implement systems.

Key Responsibilities Were:

• Financial Management:
• Oversee patient billing, payment collection, and accounts receivable.
• Process and track dental insurance claims, appeals, and pre-authorizations.
• Manage daily financial transactions, banking, and end-of-day reports.
• Human Resources & Staff Management:
• Recruit, hire, onboard, and train new administrative and clinical staff.
• Conduct performance reviews, handle conflict resolution, and motivate the team.
• Foster a positive and collaborative work environment
• Office Operations:
• Manage patient scheduling to optimize patient flow and minimize wait times.
• Oversee front desk operations, including patient check-in/out, phone calls, and patient relations.
• Maintain patient records and ensure the confidentiality of all information.
• Manage and troubleshoot dental practice management software (e.g., Dentrix, Eaglesoft).
• Compliance & Strategic Planning:
• Ensure the practice is compliant with all relevant regulations, including HIPAA and OSHA.