Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KESTER ATUANYA

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Emerson Electric
Houston, TX
02.2022 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Associate of Science -

HCC
Houston, TX
09-2022

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Scheduling
  • Inbound and Outbound Calling
  • Complaint resolution
  • Consultative Sales
  • Information Security
  • Call Management

References

References available upon request.

Timeline

Customer Service Representative

Emerson Electric
02.2022 - 03.2023

Associate of Science -

HCC

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KESTER ATUANYA