Ketinia Henley
Qualfon
Jackson,USA
28
years of professional experience
Highly organized professional with over 10 years of experience in customer service, administrative support, and program coordination. I am skilled in problem-solving and thriving in busy work environments. Proficient in Microsoft Office, office equipment, and providing care for people with disabilities.
Work History
Consultant
2 Years 5 Months- Assisted Delta Dental members with plan benefits, premiums, and claim inquiries, achieving a customer satisfaction rate of 95%.
- Documented inquiries for each phone call, maintaining accurate records for over [60] calls per week.
- Reviewed claims, benefits, and plans with members to ensure timely resolutions.
- HIPAA verified all calls.
Shopper (Driver)
5 Years 7 Months- Shopped for groceries independently to meet customer needs. in fast-paced grocery delivery service by selecting groceries at various grocery stores at the choice of the customers.
- Provided delivery service of groceries to customers' home.
Program Coordinator
1 Year 2 Months- Managed the daily operations of the rental assistance program for Clayton County Magistrate Court.
- Assist with helping tenants with utility assistance by contacting and negotiating payment agreements with utility companies to provide funds on tenant's unpaid utility bills.
- Visit tenant's homes to speak with tenants in need of utility assistance if needed.
- Schedule meetings with property manager and tenants for court dates to sign and notarized settlement agreement and affidavit in front of judge.
- Process and review applicant's application for utility assistance to determine approval or denial.
- Assisted with billing for federal grants.
Loan Processor
1 Year 7 Months- Performed specialized duties by utilizing Microsoft Word, Microsoft Excel, PLM.
- Performed duties in a fast-paced environment by selling personal loans to potential customers as the leads generated.
- Responsible for prepping and organizing customers’ applications for the approval department.
- Responsible for verifying income, credit reports, employment, home addresses and phone numbers.
- Collect and analyze delinquent past due accounts.
- As a team leader, managed and monitored other employees to ensure they performed and completed the duties that were assigned to them.
Inventory Auditor
4 Years- Prepared and processed essential information using Data Entry-10 key to retail balance inventory records.
- Audited retail stores, grocery stores, warehouses and other industries.
- Corresponded professionally with supervisors and store owners regarding inventory
- Maintain an accurate rate of 99.95% audit during employment.
Substitute Teacher
3 Years 2 Months- Traveled from school to school in the Atlanta area as a substitute teacher
- Provided care for children five and under
- Reviewed and implemented lesson plans, read stories and responsible for teaching arts and crafts.
Personal Assistant
1 Year 7 Months- Administered medication, planned meals, helped with showers and social activities
- Document all accidental incidents, bruises, or negative behavior on each individual adult.
- Able to identify and analyze signs of emotional or developmental problems.
- Experience assisting disabled adults with their prosthetics, crutches, or walker.
- Organize and participate in various recreational activities.
Customer Service Rep
1 Year 10 Months- Worked in a fast-paced environment answering incoming calls; gathering needed information to assist and help clients with products.
- Aided assistance to help resolve customers’ problems.
- Oversee and maintained customer records.
Education
45 Credited Hours - Marketing
Skills
Microsoft Office
Data Entry
Customer Service
Problem Solving
Team Leadership
Communication
Time Management.
Problem-solving
Attention to detail
Team leadership & development
Claim processing
HIPAA verification
Timeline
Consultant
Qualfon
10.2023 - 03.2026Read More
Program Coordinator
Africa's Children Fund
02.2021 - 04.2022Read More
Shopper (Driver)
Instacart
06.2019 - 01.2025Read More
Loan Processor
Express Cash Mart LLC
09.2013 - 04.2015Read More
Inventory Auditor
RGIS Inventory
06.2007 - 06.2011Read More
Substitute Teacher
Peachtree Placement
03.2006 - 05.2009Read More
Personal Assistant
Peoria Association for Retarded Citizens
11.2001 - 06.2003Read More
Customer Service Rep
Affina LLC
08.1998 - 06.2000Read More
Bauder College
45 Credited Hours from Marketing
Read More