Ketisha McBride
Bronx,New York
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
21
21
years of professional experience
Work History
Consumer Directed Personal Assistant
Public Partnerships LLC
04.2025 - Current
- Organized transportation arrangements for clients to medical appointments and community activities.
- Communicated effectively with clients and staff to address inquiries and resolve issues.
- Provided multifaceted services to the individual by running errands and managing mail.
- Maintain a clean and sanitary environment in the patient/ client apartment.
Consumer Directed Personal Assistant
Heart to Heart Home Care Agency
Bronx, NY
11.2024 - 03.2025
- Managed scheduling and coordination of appointments for clients and caregivers.
- Organized transportation arrangements for clients to medical appointments.
- Communicated effectively with clients and staff to address inquiries and resolve issues.
- Help keep the patient/client apartment clean and sanitized.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Provided multifaceted services to the individual by running errands, and managing mail.
Caseworker
Jewish Child Care Association (JCCA)
Bronx, NY
03.2024 - 11.2024
- Facilitated client assessments to determine needs and develop tailored service plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Advocated for clients' rights and resources within community programs and services.
- Conducted home visits to monitor progress and provide ongoing case management support.
Case Manager
Clay Family Residence Shelter
Brooklyn, NY
10.2022 - 03.2024
- Managed support services and fostered communication among social workers, therapists, and clients.
- Managed caseload of twenty plus Adults in welfare system to provide comprehensive, community-based care.
- Building meaningful relationships with patients.
- Help prepare clients to transition from temporary housing to permanent housing.
- Monitored clients progress and reviewed and revised Independent Living Plans to meet emerging clients needs.
- Complete Intakes and Shelter Assessments
- Complete Psycho-Socials
Therapeutic Case Worker
New York Foundling-Therapeutic Unit
Bronx, NY
04.2013 - 03.2019
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported kids to mandated therapy, and medical appointments.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Helped reunify birth families through coordinated visitation strategies.
- Taught older children about money, and other important life skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Completed home welfare checks to align with state and program guidelines.
- Organized activities for birth parents and in-home support counselors.
- Transported kids to mandated therapy and medical appointments.
- Taught older children about money and other important life skills.
- Medication Management
- Self-motivated, with strong sense of personal responsibility
- Paid attention to detail while completing assignments
- Worked well in team setting, providing support and guidance
Case Worker, Foster Care
New York Foundling
Bronx, NY
08.2005 - 05.2013
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Provided transportation for children and parents to and from visits and court.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Provided on-going support to resource parents through coaching and crisis intervention techniques.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
- Interviewed clients and verified all information provided to determine eligibility for assistance.
- Administered clinical tools to assess child development and mental health.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Achieved family goals for clients by providing referrals, resources and tools for assistance.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Education
Bachelor of Arts - Social Work
New Rochelle College -School of New Resources
Bronx, NY05-2007
Skills
- Social Work
- Eligibility Assessments
- Staff Management
- Case Planning and Management
- Home Visits and Inspections
- Case Conferences
- Multitasking and Organization
- Family Reunification
- Monitoring Visits
Timeline
Consumer Directed Personal Assistant
Public Partnerships LLC
04.2025 - Current
Consumer Directed Personal Assistant
Heart to Heart Home Care Agency
11.2024 - 03.2025
Caseworker
Jewish Child Care Association (JCCA)
03.2024 - 11.2024
Case Manager
Clay Family Residence Shelter
10.2022 - 03.2024
Therapeutic Case Worker
New York Foundling-Therapeutic Unit
04.2013 - 03.2019
Case Worker, Foster Care
New York Foundling
08.2005 - 05.2013
Bachelor of Arts - Social Work
New Rochelle College -School of New Resources