Ketra Jones
Statesboro,GA
Summary
Accomplished Customer Service Representative with a proven track record at Afni Inc, Verizon, adept in problem-solving and critical thinking. Excelled in managing high-stress situations, boosting customer loyalty, and surpassing sales targets at ADT Security. Skilled in computer proficiency and active listening, achieving significant customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
Tucson, AZ
07.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
ADT Security
Boca Raton, FL
03.2019 - 02.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
GED -
GED
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Afni Inc, Verizon
07.2022 - 05.2024
Sales Associate
ADT Security
03.2019 - 02.2022
GED -
GED