Ketris Elmore
Social Work
Hueytown,AL
Summary
.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Crisis Response Interventionist
Solace Group
12.2023 - Current
- Provide crisis intervention services for children in foster care ensuring safety and well being of all individuals involved.
- Promote positive behavior change through consistent reinforcement and appropriate child activities
- Document all required sessions, interventions, and behaviors in each setting.
- Respond to on average 5-10 crisis intervention calls per week.
Intern Rape Response
Birmingham Crisis Center
08.2023 - 12.2023
- Practice as a MSW student applying NASW code of ethics for the Social Work profession.
- Served 15 + victims of Rape and or Mental Health during internship completion.
- Prescreened callers to determine victims eligibility for supportive services.
- Empathetically communicated with victims age 18 + to assist SANE nurse with facilitation of collection of evidence and employ treatments.
- Cooperated with coworkers and Rape Response staff to process and treat incoming victims.
- Consulted nurses on opportunities to improve service provided for each patient.
- Supported victims dealing with mental and emotional crises on Rape Response phone line, by listening , reflecting to client concerns, and remaining empathetic and supportive.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Adapted counseling techniques to best suit individual needs of each client.
Family Preservation Worker
Jefferson County Department Of Human Resources
04.2023 - 09.2023
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Assisted 20 families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Documented data and completed accurate updates to case records.
- Completed comprehensive assessments of families to identify needs and develop Individualized Service Plans.
- Visited home environments to ensure children's safety and needs were being met in out of home court ordered placements.
Counseling Intern
Birmingham City Schools
01.2023 - 04.2023
- Counseled students to help understand and overcome personal, social and behavioral problems.
- Listened to students concerns and provided encouragement and support.
- Facilitated group counseling sessions to support and encourage students growth.
- Designed safe and supportive environment for students to discuss issues.
- Observed counselor determination of children's risk of self-harm or other dangerous behaviors.
Life Coach
Grace House Ministries
01.2022 - 12.2022
- Facilitated group sessions and learning discussions to further objectives of the TLP program
- Facilitated one on one sessions in person and individually with resident's.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Coached residents on independent living skills in preparation for transitioning to independent living.
- Connected clients with available resources to improve plan success.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Offered training on personal hygiene and grooming skills.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Provided insight and ideas to promote client growth.
- Maintained impeccable records for each client and daily instructional activities.
- Educated clients about important nutritional habits and how to plan healthy meals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Maintained detailed, confidential client files.
Ship Dock Associate Safety Member
Amazon
05.2021 - 11.2023
- Associate Safety Committee-Attend monthly safety meetings to discuss ergonomic, behavioral and environmental occurring on site. Observe and coach about 40 plus associates per month on safe working techniques, continue to identify safety barriers and strategize implementation of preventive safety measures.
- Tranship Area Ship Dock- Operate robotic machine by removing pallets (4000 units per hour) & sort volume on palletizing lanes to ensure critical pull time is met. Coached associates in Tranship area on work safety, using Ppe and proper bending techniques to minimize injuries.Operate forklifts, other equipment, utilize hand- held scanners, and pallet jacks to move items between staging on work floor and trucks safely according to Amazon’s established safety procedures.
Foster Care Case Manager
Jefferson County Department Of Human Resources
08.2020 - 02.2021
- Advocated for children’s well being, safety and permanency through extensive case management
- Referred clients and researched services that provided for individual needs and determined best options based on need and location.
- Established partnerships among community organizations, political leaders and government agencies to provide comprehensive care.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Identified community resources to support clients.
- Prepared reports for courts and participated in 6 court proceedings.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Disposed of personal biases and remained open and empathetic when designing client service plans.
- Visited homes and agencies to provide support and case management services to clients.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
Experience Specialist
Shipt HQ
04.2020 - 08.2020
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Master Of Social Work - Social Work
University of North Alabama
Florence, AL 01.2022 - 12.2023
Bachelor Of Applied Arts And Science - Sociology
University of Alabama At Birmingham
Birmingham, AL 08.2017 - 05.2019
High School Diploma -
Hueytown High School
Hueytown, AL 08.2009 - 05.2013
Skills
Life skills development
Child Welfare Services/Case Management System (CWS/CMS)
Family reunification specialist
Confidential case documentation
Quality assurance
Safety and compliance
Interdepartmental communication
Social work processes
Skill building
Group Instruction
Mental Health Coping Skills
Crisis Response
Grace House Ministries Junior Board Member
2023- Current
Collaborate with team of 25 board members through the development fundraising and service projects to execute the mission of Grace House Ministries that nurtures, provides, and empower girls in foster care in the state of Alabama.
Timeline
Crisis Response Interventionist
Solace Group
12.2023 - Current
Intern Rape Response
Birmingham Crisis Center
08.2023 - 12.2023
Family Preservation Worker
Jefferson County Department Of Human Resources
04.2023 - 09.2023
Counseling Intern
Birmingham City Schools
01.2023 - 04.2023
Life Coach
Grace House Ministries
01.2022 - 12.2022
Master Of Social Work - Social Work
University of North Alabama
01.2022 - 12.2023
Ship Dock Associate Safety Member
Amazon
05.2021 - 11.2023
Foster Care Case Manager
Jefferson County Department Of Human Resources
08.2020 - 02.2021
Experience Specialist
Shipt HQ
04.2020 - 08.2020
Bachelor Of Applied Arts And Science - Sociology
University of Alabama At Birmingham
08.2017 - 05.2019
High School Diploma -
Hueytown High School
08.2009 - 05.2013