Kettia Johnson
Brooklyn,NY
Summary
Dedicated case manager with a strong focus on care coordination, active listening, and problem-solving. Proven ability to conduct thorough assessments and advocate for clients' needs.
Overview
18
18
years of professional experience
Work History
Case Manager
Advance Care Alliance
01.2020 - Current
- Coordinated care plans for individuals with diverse needs, ensuring comprehensive support services.
- Conducted assessments to identify client needs and develop tailored intervention strategies.
- Collaborated with multidisciplinary teams to optimize service delivery and enhance client outcomes.
- Monitored progress of clients, adjusting care plans as necessary to meet evolving requirements.
- Advocated for clients' rights, connecting them with community resources and essential services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Mental Health Therapy Aide
OMH- Kingsboro Psychiatric Center
04.2008 - 01.2020
- Observed and documented patient behaviors to support therapeutic interventions.
- Assisted mental health professionals in implementing treatment plans for patients.
- Developed and maintained positive relationships with patients to foster trust and compliance.
- Collaborated with multidisciplinary teams to improve treatment outcomes for patients.
- Educated patients on coping strategies, providing tools for managing stressors outside of therapy sessions.
- Monitored medication administration, ensuring accurate dosages were provided per physician orders while tracking any side effects or changes in behavior.
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in mental health care.
- Ensured patient safety and maintained a secure facility by conducting regular safety checks and adhering to strict protocols.
Education
Bachelor of Science - Psychology/ Human Services
University of Bridgeport
Bridgeport, CT05-2007
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Active listening
- Care coordination
- MS office
- Direct patient care
- Goal setting
Timeline
Case Manager
Advance Care Alliance
01.2020 - Current
Mental Health Therapy Aide
OMH- Kingsboro Psychiatric Center
04.2008 - 01.2020
Bachelor of Science - Psychology/ Human Services
University of Bridgeport