Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Kettie Charles

Miami,FL

Summary

Dynamic Human Resources Generalist with 2 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR support in administering and advancing HR functions while acting as resource on policy interpretation and implementation.

Overview

5
5
years of professional experience

Work History

Human Resources Generalist

MSC Cruises
04.2024 - Current
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Reduced employee turnover by creating a comprehensive onboarding program for new hires.
  • Improved organizational culture and morale through the implementation of employee engagement initiatives.
  • Implemented and supervised orientation procedures for new hires.

Human Resources Coordinator

MSC Cruises
06.2022 - 04.2024
  • Oversee a comprehensive onboarding presentation for new hires, providing essential employee information regarding company overview, company policies, benefits and payroll processes
  • Implemented the first quarterly employee newsletter that highlights anniversaries, promotions, special announcements and other important information that occurred within the quarter
  • Administer HRIS systems such as SuccessFactors and ADP to ensure new hires, terminations, payroll changes and personal employee information are properly reflected and up to date

Pet Stylist Apprentice

PetSmart
07.2019 - 08.2021
  • Promoted opportunities to grow salon sales to help achieve sales targets and productivity, and other relevant store metrics
  • Administrative tasks such as: phone service, data-entry, maintaining up to date files and vaccine information, and acquiring information from veterinary offices when applicable
  • Provided prodigious customer service to build trust with Pet Parents by genuinely engaging with them, building strong relationships and sharing solutions relevant to their pet’s needs

Jambash

Marketing Management Internship
05.2021 - 07.2021
  • Collaborated with app creator to refine designs, marketing, and strategies to improve social media engagement
  • Analyzed and recorded daily app users using Google Analytics
  • Created reoccurring graphics and videos that will be posted weekly on Instagram that exhibited events going on in the South Florida area

Perez Art Museum of Miami

City Foundations Museum Management Internship
02.2020 - 05.2020
  • Produced weekly employee newsletters
  • Generated blog posts with WordPress to exhilarate museum guests and donors of upcoming gala and donation events
  • Supported the marketing director and conducted administrative and analytical functions for 7 other marketing team members

Education

Bachelor of Business Administration - Marketing and Human Resource Management

Florida International University
Miami, FL
05.2022

Skills

  • Policy Implementation
  • Records Management
  • Employee Onboarding
  • Exit Interviews
  • Performance Evaluation
  • Payroll Management
  • Background Checks

Volunteer Experience

FIU Panther Power President - Miami, FL, 

11/2020 - 04/2021

Increased university wide student engagement regarding the attendance of sporting events by 15% during pandemic., Scheduled semester calendar for executive meetings and campus events in collaboration with executive board and advisor; wrote and distributed biweekly communication and tasks.


FIU Panther Power Biscayne Bay Campus Vice President - Miami, FL

04/2020 - 11/2020

Communicated with University administrators in regards to issues and needs from students to enrich student affinity., Assisted in creating and establishing events for FIU students at the Biscayne Bay Campus that adhered to CDC COVID-19 guidelines.


FIU Panther Power Marketing Coordinator - Miami, FL

06/2019 - 04/2020

Performed alongside FIU’s marketing team to execute digital content (photos, collages, flyers, videos) leading to 20% increase in student engagement., Collaborated with executive board to identify and implement new ideas and events to an evolving and expanding student body.

Timeline

Human Resources Generalist

MSC Cruises
04.2024 - Current

Human Resources Coordinator

MSC Cruises
06.2022 - 04.2024

Jambash

Marketing Management Internship
05.2021 - 07.2021

Perez Art Museum of Miami

City Foundations Museum Management Internship
02.2020 - 05.2020

Pet Stylist Apprentice

PetSmart
07.2019 - 08.2021

Bachelor of Business Administration - Marketing and Human Resource Management

Florida International University

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Kettie Charles