ARTHURO SERVILIUS
Green Bay,WI
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Store Associate
Burlington
Lauderdale Lakes, Florida
12.2023 - Current
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered telephone to give callers store information and look up order details.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Cashier
Dollar Tree
Fort Lauderdale, Florida
12.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Answered customer questions and provided store information.
Assistant Manager
Dollar Tree
Fort Lauderdale, Florida
01.2023 - Current
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed inventory audits to identify losses and project demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
High School Diploma -
Complexe Educatif Moderne
Haiti07-2023
Skills
- Return processing
- Customer Service
- Product display
- Shipment Processing
- Payment Processing
- Safety oversight
- Team Collaboration
- Product support
- Customer Assistance
- Organization
- Team Leadership
- Product Knowledge
- Basic Mathematics
- Returns and Exchanges
Affiliations
- Soccer
- Reading
- Music
Languages
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
English
Professional
Timeline
Store Associate
Burlington
12.2023 - Current
Cashier
Dollar Tree
12.2023 - Current
Assistant Manager
Dollar Tree
01.2023 - Current
High School Diploma -
Complexe Educatif Moderne