Keun Burton
Concrete,WA
Summary
23 years of high level sales and premium customer service management. I’m a management Leader with a proven track record. Adopted from South Korean, who was raised in a small town, and learn the value of hard work, team work and small town values. I’ve worked for some of the biggest auto groups in Washington state for the last 23years. I have started from the entry position to a general sales manager/ GM. I bring years of elite leadership training, elite finance and sales awards from all manufacturers and dealer principles in whom I’ve had a pleasure to work with. I’m a focused Leader, Husband and Father of 3. I look forward to hearing from you.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
General Sales Manager
KarMart Nissan
Burlington, WY
02.2024 - Current
- Developed sales strategies to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and target audiences.
- Assisted in training team members on effective sales techniques and product knowledge.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Identified areas needing improvement in order to maximize efficiency.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Monitored customer satisfaction levels and took corrective action when needed.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each department.
General Sales Manager
Rairdons Hyundai of Bellingham
Bellingham, WA
01.2017 - 01.2024
- I love the Hyundai brand, I took the worst ranked, smallest store in the Seattle region and made it the Hughes CSI/ ssi location while still getting a 160 percent increase in sales volume YoY
- Directed daily sales operations and strategies at a leading automotive dealership.
- Trained and mentored sales staff to enhance customer engagement and service.
Senior Finance Manager
Foothills Toyota
Burlington, WA
08.2012 - 11.2017
Lead a team to reach quarterly goals and streamlined finance process. Introduced full spectrum financing for the dealership which allowed us to break records and reach over 2.5 products per deal with keeping less then a 4% charge back ratio.
Sales and Floor manager
KarMart Dodge, KarMart Nissan
Burlington, Washington
07.2002 - 07.2007
- Learned proper deal structuring and closing techniques.
- Got promoted to floor manager after 6 months as a entry sales person
Education
Concrete High School
Concrete , WaSome College (No Degree) - AAUCT
Skagit Valley College
Mount Vernon, WASkills
- Sales strategy
- Market analysis
- Team training
- Negotiation techniques
- Leadership skills
- Strategic planning
- Sales process optimization
- Training and coaching
- Team development
- Excellent communication skills
Languages
English
Full Professional
Certification
WSADA certified
Accomplishments
Hyundai SSI/ CSI leader for Seattle region 2017, 2018.2019
Hyundai most improved volume YoY 2017,2018
Rairdons Finance manager of the year 2018,2019
Affiliations
- I have developed a Dealer Alliance on my own acccord with multiple dealers to donate yearly to my communities local 501c youth sports organization to raise money for low income kids to play sports within our community. CYSA is the group
- I’m a small town guy, I like to spend time with my family, camping, hiking, fishing, working on classic cars, working on house projects.
- I volunteer as a youth wrestling coach for my local community, I have coached state champions and will continue to do so until these kids all grow up.
References
References available upon request.
Results do matter.
- I believe results do matter. This is a motto I live by. Instead of being idling by, I also believed in doing 100% to achieve actual results that either reaches the targeted goal or exceeds it.
- I bring this motto to the 501c non for profit youth sports organization that I fund raise for. I have developed a dealer network that has raised over 20k and going in donations and sponsorships.
- I bring this motto to the youth kids wrestling club I coach, including my son who is already a 3 time state medalist, 1 time state champion to always go 100 percent to get the results they dreamt of seeing.
- I especially go by this motto when it comes to my job. I have turned challenging dealerships and dealer processes around 3 times in my career so far. I have given my employers huge ROIs and a positive work culture, while giving customers a much more efficient and streamlined experience. I have made all the locations I’ve worked for in the top 3 locally for positive google reviews, with a 4.6 star rating or above.
Hyundai References
- Albert Lim. Sr Manager for Governance and strategy- Global COO office at Hyundai Motor America. Phone # 714-853-9295, albertlim@hmausa.com
Panos Kostelas. Former DSM for Seattle region Hyundai Motor America. Currently Business Development executive for My Karma. Phone# 619-838-6063. Pkotselas3@gmail.com
Timeline
General Sales Manager
KarMart Nissan
02.2024 - Current
General Sales Manager
Rairdons Hyundai of Bellingham
01.2017 - 01.2024
Senior Finance Manager
Foothills Toyota
08.2012 - 11.2017
Sales and Floor manager
KarMart Dodge, KarMart Nissan
07.2002 - 07.2007
Concrete High School
Some College (No Degree) - AAUCT
Skagit Valley College