YIK KEUNG HAU
Green Circuits
San Jose,CA
34
years of professional experience
Experienced and result proven Sr. Operational Program Manager or Global Program Manager
Work History
Sr. Program Management
4 Years 6 Months- Managed customers from 10% of company business in 2022 to more than 50% last month. Expect more than 60% if not much significant material issues later this month per current forecast.
- Self-motivated and worked independently to co-ordinate CFT team to support weekly shipment plan
- Minimized production stop impact with limited sources and maximized production output by identifying critical materials and taking necessary actions
- Planned and loaded demand by considering customer requested loading plan, weekly open order report, critical materials etc to ensure smooth manufacturing without driving materials to be in-taken too early or too late.
- Minimized surprises to customers by expedited shipmentss from Suppliers to production
- Initiated meeting with suppliers to address Supply Chain issues with customers and CFT team
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Global Program Manager/Account Manager
8 Months- Managed over $30-40M of existing business with existing customers and expanded services within new divisions and new programs.
- Facilitated alignment between executives and customer engagement strategies
- Building relationships with customer at all levels of management
- Ability to be the customer’s point of contact for escalation.
- Aligned customer expectations to ensure satisfaction.
- Managed relationships with senior-level stakeholders.
- Create customer support and transition plans to enable successful production launches
- Assist internal team when launching new customer programs
- Understood customers’ expectations, needs, wants, and pressures.
- Aligning executives with customers engagement
- Establishing business with the customer and other operating companies
- Monitored competitive market trends and developments.
- Track and close all commercial claims
- Provided strategic direction to SMTS sites, maximizing profit while maintaining voice of customer.
- Served as a liaison between site and customer, solving problems and providing solutions.
- Own and manage related RFQs and act as prime in ensuring timely response; feed information back into Management in support of developing Business Plans.
- Own weekly meeting & action log, ensuring actions are close by customer and site in a timely basis.
- Owned and managed RFQs, ensuring timely responses and feeding information back to management to support business planning.
- Provide strategic direction to SMTS sites, which maximizes profit, yet, maintains the voice of the customer.
- Attend all Customer site specific Meetings &Build relationship with Customer Engineering
- Accountable for meeting and exceeding sales budget
- Met and exceeded sales budget targets.
Quote Team Leader
1 Year 1 Month- Directed the newly established Quote Team in handling all quoting activities, especially quick-turn jobs, achieving an average of over 20 quotes per day, with a maximum of 55 quotes in a single day.
- Lead the team to price/quote reasonable for higher winning chance per the nature or understanding of the RFQ from each customer and maximize profit margin
- Prioritized quotes based on urgency and complexity to ensure timely responses.
- Brief review each quote and assign to team members or take care by myself in timely manner to ensure quote completion without delay per my assessment of the quote nature due to short of headcounts
- Prioritize quotes if necessary
- Review and present to management for big amount quotes
- Guided team in pricing and quoting strategies to enhance winning chances based on RFQ understanding, while maximizing profit margins.
- Collaborated with Program Managers, Sales, and Management to quote accurately and address their satisfaction regarding quote requests based on customer feedback.
- Sought support from Testing, Engineering, or Quality Teams for complex job requirements.
- Decide if pricing mark-up from standard pricing matrix or pricing guidelines can be applied for some customers per their business nature, the amount or pricing history.
- Managed approximately 3000 quotes in first 7.5 months of 2021, personally handling 30% and overseeing contributions from three team members.
Global Program Manager
15 Years 8 Months- Managed Profit and Loss for Thailand and China customers including Powerwave Technology, Commscope Inc., Avid Technologies, iControl Networks, Itron Inc.
- Resolved quarterly pricing, inventory, OPO buydown claims, and PPV claims.
- Oversaw Profit and Loss of Thailand and China customers including Powerwave Technology, Commscope Inc., Avid Technologies, iControl Networks, Itron Inc. (formerly Silver Spring Networks)
- Secured ~$500M in business wins
- Led $500K automation line implementation.
NPI Program Manager
3 Years 3 Months- Coordinated new product launch activities between Celestica factories, Dell, and Nvidia to ensure alignment and timely execution.
- Directed Alpha and Beta builds for Cisco new products in Celestica San Jose, preparing for subsequent volume build in Thailand across 3 business units.
Account Manager
4 Years 7 Months- Managed Diamond Multimedia business operations.
- Managed IMS San Jose initial customers, including Diamond Multimedia, Number Nine, and Semipower, which transformed into a site exceeding $100M in 2000.
- Celestica Acquired IMS (International Manufacturing Services Inc.) in 1998.
Program Management
3 Months- Before taking assignment at IMS Headquarters.
Supplier Quality Engineering
2 Years 9 Months- Maxtor Hong Kong Ltd which was changed to IMS Hong Kong Ltd. in early 1996
- Drove resolution of quality issues during a 6-month assignment at Maxtor Longmont, utilizing input from colleagues and suppliers.
Education
High School Diploma
Skills
Global Program Management
Commercial Management
Cross Function Team Leadership
Supply Chain Management
Offshore Contract Manufacturing
Excess & Obsolete Settlement
New and Replacement Business Booking
Inventory Buydown Claim
Quote Team Leadership
New Production Introduction
Quick-Turn Manufacturing
Quotation
Repricing
Supplier Quality Engineering
Strategic Fast Decision Making
Personal Information
Global Program Manager or Operational or Supply Chain Manager
Timeline
Sr. Program Management
Green Circuits
04.2022 - CurrentRead More
Global Program Manager/Account Manager
SMTC
07.2021 - 03.2022Read More
Quote Team Leader
GREEN CIRCUITS
06.2020 - 07.2021Read More
Global Program Manager
CELESTICA CORPORATION
04.2004 - 12.2019Read More
NPI Program Manager
CELESTICA CORPORATION
12.2000 - 03.2004Read More
Account Manager
CELESTICA CORPORATION
04.1996 - 11.2000Read More
Program Management
CELESTICA CORPORATION
01.1996 - 04.1996Read More
Supplier Quality Engineering
CELESTICA CORPORATION
03.1993 - 12.1995Read More
Hong Kong Polytechnic University
High School Diploma
Read More