Kevaughn Palmer
Suwanee,GA
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Representative
Sutherland Global Services
07.2025 - Current
- Managed customer inquiries, ensuring timely resolution and satisfaction.
Team Manager
Sutherland Global Services
12.2022 - 06.2025
- Oversaw daily operations, ensuring team adherence to quality standards and policies.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Analyzed key performance indicators to identify growth opportunities within the team.
Training Ambassador/SME
Sutherland Global Services
01.2021 - 11.2022
- Developed and facilitated engaging training sessions for new employees.
- Collaborated with team leaders to identify training needs and gaps.
- Created instructional materials to enhance learning experiences.
- Monitored participant progress and provided constructive feedback.
- Implemented innovative strategies to improve knowledge retention among trainees.
Sales Associate
World Fidelis
01.2019 - 01.2020
- Developed strong product knowledge to assist customers effectively and enhance sales experience.
- Implemented promotional strategies to increase customer engagement and drive sales growth.
- Trained new associates on company policies, customer service standards, and sales techniques.
- Analyzed customer feedback to refine service approaches and improve satisfaction levels.
Education
Bachelor of Science - Business Administration And Management
University of Georgia
GA05-2017
High School Diploma -
South Gwinnett High School
Snellville, GA05-2014
Associate of Science - Science
DeCarteret College
Mandeville, JA01-2007
Skills
- Customer focus
- Time management
- Schedule management
- Customer relationship management
- Problem-solving
- Excellent communication
- Performance coaching
- Team leadership
- Teamwork and collaboration
- Problem resolution
- Team development
- Training and development
- Employee coaching and mentoring
Certification
Certified Medical Biller
Languages
English
Native or Bilingual
Dutch
Professional Working
Portuguese
Professional Working
Patois
Full Professional
Timeline
Agent Representative
Sutherland Global Services
07.2025 - Current
Team Manager
Sutherland Global Services
12.2022 - 06.2025
Training Ambassador/SME
Sutherland Global Services
01.2021 - 11.2022
Sales Associate
World Fidelis
01.2019 - 01.2020
Bachelor of Science - Business Administration And Management
University of Georgia
High School Diploma -
South Gwinnett High School
Associate of Science - Science
DeCarteret College