KEVELL (KC) MOORE-ROBINSON
Glen Allen,VA
Summary
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Landmark Property Management
Baltimore, MD
07.2019 - 12.2021
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Escalated major issues to property manager for immediate remediation.
- Developed, reviewed and submitted property operating and capital budgets.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Kept accurate records of all resident and tenant correspondence.
Leasing Agent
Arris Apartments
Washington, DC
05.2017 - 06.2019
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Used Microsoft to keep record of financial transactions and rental applications.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Recruited new residents through website advertising and marketing.
Fraud Intake Supervisor
Capital One Bank N.A
Richmond, VA
10.2011 - 04.2017
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Nursing - Business Administration And Management
J Sargeant Reynolds Community College
Richmond, VA01.2022
Skills
- Codes Compliance
- Contract Negotiation
- Repair Planning
- Deposits Management
- Sale and Rental Recordkeeping
- Decision Making
- Insurance Coordination
- Social Media Engagement
- Complex Problem Solving
- Critical Thinking
Certification
I am certified CPR and Defibrillator
Timeline
Assistant Property Manager
Landmark Property Management
07.2019 - 12.2021
Leasing Agent
Arris Apartments
05.2017 - 06.2019
Fraud Intake Supervisor
Capital One Bank N.A
10.2011 - 04.2017
Associate of Nursing - Business Administration And Management
J Sargeant Reynolds Community College