Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

KeVese Michael

Pineville,NC

Summary

Passionate about providing excellent service to clients and resolving escalated complaints. Proficient in following company policies while satisfying client requests. Interested in building leadership and communication skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Synchrony Financial
02.2024 - Current
  • Customer service representatives are front line employees that handle simple service transactions.
  • Responsible for greeting, serving, and resolving client complaints.
  • Achieved 100% net promoter scores.
  • Improved satisfaction of Synchrony clients by providing excellent service.
  • Exceeded performance metrics and earned recognition as top performer.

Intake Coordinator

Soul Care Christian Counseling Center
07.2023 - 01.2024
  • Processed new patient documentation and effectively communicated with clients via email.
  • Properly documented and stored patient confidential information for auditing purposes.
  • Improved satisfaction of clients and received positive feedback from other employees.
  • Assisted in resolving billing claims and recruiting new therapists.
  • Managed incoming fax documents containing personal client information or referral details.

Escalations Representative

Wells Fargo
09.2022 - 05.2023
  • Handled escalated complaints within call-center environment.
  • Provided resolutions for escalated cases.
  • Contacted clients and troubleshooted any complex issues with their account.
  • Assisted other employees inquiring about policies and procedures.
  • Recognized for client satisfactory rates and excellent call handling times.

Education

Bachelor of Science - Psychology

The University of North Carolina At Charlotte
Charlotte, NC
07.2024

Skills

  • Customer/Client Service Experience (Proficient)
  • Intake Experience (Proficient)
  • Psychology (Working Knowledge)
  • Microsoft Word and Excel Experience (Proficient)
  • Technology Management (Proficient)
  • English Speaking (Fluent)

Extracurricular Activities

Phi Kappa Phi Organization - Charlotte, NC - 02/2022 - Current


  • Participating in quarterly leadership meetings.
  • Engaging in volunteer projects and opportunities.
  • Maintaining an adequate grading point average to remain in the organization.


Timeline

Customer Service Representative

Synchrony Financial
02.2024 - Current

Intake Coordinator

Soul Care Christian Counseling Center
07.2023 - 01.2024

Escalations Representative

Wells Fargo
09.2022 - 05.2023

Bachelor of Science - Psychology

The University of North Carolina At Charlotte

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KeVese Michael