Kevi Suggs

• Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
• Managed financial planning, budgeting, and forecasting to optimize profitability.
• Established vendor relationships to secure high-quality materials at competitive prices.
• Analyzed market trends to identify new business opportunities and adapt service offerings accordingly.

• Resolved customer inquiries related to mortgage processes and products efficiently.
• Assisted clients in completing mortgage applications, ensuring accuracy and compliance with regulations.
• Provided training and mentorship to junior representatives on best practices in customer service.
• Developed and implemented strategies to improve response times for customer inquiries and issues.
• Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.

Analyzed transaction data to identify fraudulent patterns and mitigate risk exposure.

• Conducted thorough investigations of suspicious activities, ensuring compliance with regulatory standards.
• Collaborated with cross-functional teams to enhance fraud detection methodologies and improve processes.
• Developed and implemented monitoring tools to detect anomalies in customer transactions effectively.
• Trained junior analysts on best practices for fraud analysis and investigation techniques.

• Analyzed collected data to identify trends and inform strategic decisions for future census efforts.
• Implemented quality control measures to improve accuracy of collected statistics across various regions.
• Ensured data integrity by verifying information against established guidelines and protocols.
• Conducted comprehensive surveys to collect accurate demographic data from assigned households.

• Helping customers with mortgage loan accounts and up selling while delivering excellent customer service.
• Developed and executed personalized financial solutions to enhance client satisfaction.
• Analyzed market trends to identify opportunities for product enhancement and client acquisition.
• Led cross-functional teams to streamline operations, improving service delivery efficiency.

• Led operational teams to enhance customer service and streamline processes.
• Developed training programs to improve staff performance and service delivery.
• Coordinated with cross-functional teams to optimize inventory management and reduce costs.
• Managed compliance with regulatory requirements, ensuring adherence across all locations.
• Established performance metrics to track progress and drive continuous improvement initiatives.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.