Kevin Acheampong Gonzalez
Cumberland,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
Cumberland, MD
09.2022 - Current
- Though Continuum I work with CVS Caremark to assist members with alternatives for their medications.
- Adhered to HIPAA regulations when handling confidential information related to patients' medical records.
- Collaborated with other departments to ensure timely resolution of claims payment issues.
- Provided customer service to members regarding inquiries related to pharmacy benefits and coverage.
Chef
Oki Bowl Herdon LLC
Herdon, VA
- Increased guest satisfaction scores by training staff and overseeing food preparation and recipe control
- Estimated required amount of ingredients and supplies to optimize inventory for forecasted demand
- Demonstrated correct cooking techniques to staff to increase team skill level
- Mentored new joiners to assimilate quickly into hardworking team in fast-paced environment.
Cashier
McDonald's
Silver Spring, MD
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Kept up high pace to minimize customer wait times
- Received feedback and complaints while demonstrating exceptional customer service
- Used suggestive selling techniques to drive sales of promotional items
- Greeted customers with prompt and friendly service
- Supported trainees to match expected level of speed, product knowledge and customer service
- Adhered to cash handling policies and procedures.
Education
Associate of Science - Biology
Montgomery College
Rockville, MD05-2025
High School Diploma -
Sherwood High School
Sandy Spring, MD05.2017
Skills
- Attention to detail
- Conflict resolution
- Teamwork and conflict resolution
- Proficient with Microsoft Office, Word and Excel
- Adaptability
- Data Collection
Languages
Spanish, Native
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Continuum Global Solutions
09.2022 - Current
Chef
Oki Bowl Herdon LLC
Cashier
McDonald's
Associate of Science - Biology
Montgomery College
High School Diploma -
Sherwood High School
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