Kevin Araujo
Centennial,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Shell USA
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Increased sales revenue by offering targeted promotions and upselling related items.
Cooler Stocker
Shell USA
05.2018 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Science - Business Finance
Metropolitan State University of Denver
Denver, CO12.2026
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Employee Training
Store maintenance
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Customer Service Representative
Shell USA
10.2023 - Current
Cooler Stocker
Shell USA
05.2018 - 09.2023
Bachelor of Science - Business Finance
Metropolitan State University of Denver
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