Kevin Arévalo
Miami,FL
Summary
Results-driven Customer Service and Security Professional with experience at Ross Dress for Less and Renovations Property Management. Proven ability to resolve customer issues efficiently, improve service quality, and enhance safety protocols. Strong problem-solving, multitasking, and communication skills with a focus on customer satisfaction, account support, and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Customer Relations Specialist
Renovations Property Management
2026 - Current
- Managed high-volume customer inquiries, resolving issues efficiently to enhance overall customer.
- Built and maintained strong client relationships, increasing customer retention and loyalty.
- Resolved customer concerns promptly while providing clear solutions and follow-ups.
- Assisted clients with account-related questions, payments, and service requests.
- Collaborated with team members to improve service processes and customer experience.
Security Supervisor
Ross Dress for Less
2023.09 - 2025.04
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Monitored alarm systems and store activity, responding quickly to incidents to ensure safety and security.
Education
Associate of Science - Physical Therapy
Miami Dade College
Miami, FL05.2026
Skills
- Customer Service
- Problem-solving abilities
- Conflict Resolution
- Billing & Payments Assistance
- Client Support & Retention
- Communication Skills
- Teamwork
Languages
English
Professional Working
Spanish
Native or Bilingual
Education
true
Timeline
Security Supervisor
Ross Dress for Less
2023.09 - 2025.04
Customer Relations Specialist
Renovations Property Management
2026 - Current
Associate of Science - Physical Therapy
Miami Dade College