Kevin Austin
Abilene,TX
Summary
Oversaw management of operational tasks and provided leadership support during organizational changes, effectively mediating conflicts by applying company policies, Formulated and executed strategies to elevate customer satisfaction, leading to enhanced service delivery, Compiled comprehensive monthly reports for senior management, highlighting key performance metrics while ensuring adherence to industry standards, Exhibited strong team leadership by supervising staff and conducting continuous training to maintain exceptional service quality.
Overview
10
10
years of professional experience
Work History
Walmart Manager
Walmart
Abilene, Texas
03.2022 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Store Manager
Hibbett Sporting Goods
Abilene, TX
02.2020 - 05.2022
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Manager's Assistant
Papa Murphy's
Abilene, TX
01.2017 - 02.2020
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Software Development - IT Network Security
Walmart Certification Program
Abilene, TX11.2025
Associate in Business Management - Business Management
Cisco Community College
Abilene, TX05.2021
Skills
- Supported network security measures to protect sensitive information
- Assisted in software development projects to enhance system functionality
- Conducted data analysis to inform business decisions
- Provided customer service to address client inquiries and issues
- Assisted in project management tasks to meet deadlines
- Facilitated team collaboration to achieve project goals
- Helped resolve conflicts among team members to maintain productivity
- Supported staff management efforts to optimize team performance
- Contributed to operations management to improve efficiency
- Prioritized work assignments to meet project deadlines
- Aided in sales management to increase revenue
- Assisted in project planning to outline timelines and deliverables
Education and Training
true
Timeline
Walmart Manager
Walmart
03.2022 - Current
Assistant Store Manager
Hibbett Sporting Goods
02.2020 - 05.2022
Manager's Assistant
Papa Murphy's
01.2017 - 02.2020
Associate in Business Management - Business Management
Cisco Community College
Software Development - IT Network Security
Walmart Certification Program