Kevin Barraez
Orlando
Summary
Trained in all upscale dining positions, including steward, food runner, back waiter and front waiter. Knowledgeable about wine pairings, mixed drinks and bar service. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
STK Orlando
09.2023 - 12.2024
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
Food Runner
STK Orlando
05.2020 - 09.2023
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Server Assistant
STK Orlando
03.2019 - 05.2020
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported team members with additional tasks, promoting a positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Education
Bachelor of Science - Computer Networking And Telecommunications
Universidad Fermin Toro
Venezuela09.2013
Skills
- Transaction Processing
- Reliable Transportation
- Menu Memorization
- Event Service
- Wine Knowledge
- Upselling Skills
- Wine Pairings
- Foreign language skills
- Patience and empathy
- Problem-solving abilities
- High Energy and Stamina
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fine Dining Server
STK Orlando
09.2023 - 12.2024
Food Runner
STK Orlando
05.2020 - 09.2023
Server Assistant
STK Orlando
03.2019 - 05.2020
Bachelor of Science - Computer Networking And Telecommunications
Universidad Fermin Toro
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