Kevin Beale

Store Manager

Ace Swim & Leisure

05.2012 - 12.2023

Supervised guests at front counter, answering questions regarding products.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Completed point of sale opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Approved regular payroll submissions for employees.
Customer service and adherence to standard practices.
Assisted with hiring, training and mentoring new staff members.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Interacted well with customers to build connections and nurture relationships.
Reported issues to higher management with great detail.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Overview

Work History

Store Manager

Education

High School Diploma -

Skills

Timeline

Store Manager

High School Diploma -

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