Kevin Becker
Scottsdale,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Behavioral Health Technician
Fountain Hills Recovery & Hope House
Scottsdale, AZ
07.2017 - 12.2022
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Facilitated on-site activities, support groups and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily shift reports to management.
- Taught clients how to complete basic household chores and prepare food.
Shift Leader Manager
NYPD Pizza
Scottsdale, AZ
04.2014 - 06.2017
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
Assistant General Manager
Five Guys Burger And Fries
Scottsdale, AZ
02.2010 - 03.2014
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
Senior Technician
CompuMAC
Scottsdale, AZ
02.2002 - 12.2010
- Installed new systems and parts with efficient approach at the Mayo Clinic and Phoenix Children's Hospital
- Diagnosed problems with personal computers by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Completed preventive maintenance on set schedules.
- Planned, scheduled and delegated daily work to team of employees.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Set up and performed test activities.
Education
Associate of Arts - Liberal Arts and General Studies
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ12.2002
Skills
- HIPAA Requirements
- Crisis Management
- Adaptability and Flexibility
- Microsoft Office
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Cultural Awareness and Sensitivity
Timeline
Behavioral Health Technician
Fountain Hills Recovery & Hope House
07.2017 - 12.2022
Shift Leader Manager
NYPD Pizza
04.2014 - 06.2017
Assistant General Manager
Five Guys Burger And Fries
02.2010 - 03.2014
Senior Technician
CompuMAC
02.2002 - 12.2010
Associate of Arts - Liberal Arts and General Studies
Maricopa Community Colleges - Paradise Valley Community College