Kevin Boback
Retail Management
Fort Myers Beach,fl
Summary
Goal-driven Assistant Store Manager with 28 year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Old Time Pottery Inc.
Fort Myers, FL
09.2021 - Current
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Department Manager
Big Lots
Fort Myers, FL
08.2020 - 08.2021
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Aldi Food Market
Fort Myers, FL
02.2019 - 02.2020
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Assistant Manager
Toys R Us
Fort Myers, FL
04.1995 - 06.2018
- Served as a liaison between staff members and senior management personnel.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Mercyhurst Preparatory
Erie05.1986
Some College (No Degree) -
Mercyhurst University
Erie, PASkills
- Stock Management
- Operations Oversight
- Loss Prevention
- Business Development
- Department Oversight
- Store Organization
- Mentoring and Coaching
- Flexible Schedule
- Process Improvements
- Customer Service and Engagement
- Time Management
- Problem-Solving
- Inventory Control
- Sales Techniques
- Sales Strategies
- Attention to Detail
- Strategic Merchandising
- Retail Operations
- Workforce Management
- Work Planning and Prioritization
- Staff Supervision
- Assignment Delegation
- Sales Growth
Timeline
Assistant Store Manager
Old Time Pottery Inc.
09.2021 - Current
Department Manager
Big Lots
08.2020 - 08.2021
Assistant Manager
Aldi Food Market
02.2019 - 02.2020
Assistant Manager
Toys R Us
04.1995 - 06.2018
High School Diploma -
Mercyhurst Preparatory
Some College (No Degree) -
Mercyhurst University
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