Accomplished Senior Command Center Specialist with a proven track record at Sungard/Fidelity Investment service, adept in managing complex IT environments and improving system performance. Expert in technical support and problem-solving, ensuring client service levels are exceeded. Skilled in data entry and customer support, significantly enhancing operational efficiency and client satisfaction.
Resolved application issues related to system programming tasks.
Monitored performance of the systems on a regular basis to ensure optimal performance levels are maintained at all times.
Monitored daily and weekly production on multiply server platforms.
Prepared charts and diagrams on excel, word and one drive to illustrate system operation results to staff in other departments.
Performed daily AS400 server console and hardware log check across multiply platforms.
Performed daily check on AS400 server for any issues with tape or VTS(vitual tape systems).
Prepped and performed weekend IPL'S of AS400 servers.
Wrote procedures and documentation manuals for future issues and problems.
Control production workflows utilizing several scheduling packages; CA/7, ZEKE, ZEBB, FAQS/PCS, BMC Control M, CA ESP, Tivoli Job Scheduler (OPC).
Monitor, manipulate, and react to system console messages and exceptions for both mainframe and mid-range systems.
Perform weekly IPL’s and system shutdowns via system or hardware management consoles (HMC) on multiple MVS Z/OS, AS/400 and VM/VSE systems.
Ensure all client service level agreements are met.
Monitor for network alerts using BMC NetCool.
Identify situations requiring intervention and coordinate problem resolution and communications with outside vendors.
Utilize Remedy for problem reporting and change management.
Provide Service Desk support during off hours.
Assist with disaster recovery testing for multiple clients.
Monitor and react to data center infrastructure, environmental, and security systems using Site Scan, C*CURE security system.
Monitor scheduled production workloads and related events.
Interfacing with an IBM mainframe, using JCL.
Network resource monitoring using CA UniCenter TNG.
Automated Client Server Scheduling.
Monitoring of system logs on mainframe MVS, AS/400, and Client Server Windows NT systems.
Utilize CA-7 to control production workflow on mainframe.
Monitor all hardware and software products on an IBM9672 mainframe using OS/390 JES2 with multiple LPARS and AS/400.
Perform weekly IPL’s.
Perform daily and weekly backups and restores.
Interface with IBM Magstar 3494 Virtual Tape Server.
Schedule and process production jobs on AS/400.
Support hardware and software upgrades throughout the Data Center.