Kevin Bray
Summary
Confident and motivated Division Director with progressive career experience in the retail sales, quick serve restaurants and truck care. Adept at creating strategic business plans that produce results. Offering exceptional strengths in communication and customer service. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
32
32
years of professional experience
Work History
District Manager / Division Director
Loves Travel Stop
Oklahoma City, OK
08.2007 - 06.2022
- Held weekly meetings with locations management team and above store support to discuss and optimize strategies.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Recruited talented individuals bringing diverse skills to oversee travel center, restaurants and truck care.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Provided documentation of processes to comply with regulations and company policies.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Operations Manager
Neighbors Coffee
Oklahoma City, OK
08.2004 - 08.2007
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
District Manger
Capital Distributing
Oklahoma City, OK
08.2002 - 08.2004
- Built positive and productive relationships with store and field leadership.
- Supervised north Oklahoma City and eastern Oklahoma area locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
District Manager
Loves Travel Stop
Oklahoma City, OK
08.2000 - 08.2002
- Built positive and productive relationships with store and field leadership.
- Supervised 12 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
Division Director
Petro
El Paso, TX
08.1996 - 08.2000
- Recruited talented individuals bringing diverse skills to all three profit centers.
- Trained staff and provided successful techniques to improve overall service to customers.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Directed staff and managed annual capital budget.
General Manger /District Director
Pilot
Knoxville, TN
08.1990 - 08.1996
- Assessed knowledge, skills and abilities of staff, coordinated regular skill training and implemented reinforcement techniques to address gaps and opportunities.
- Assessed local markets and competitive positioning within assigned district.
- Managed performance within assigned district and monitored execution of operations plans.
- Coordinated recruitment, interviewing and hiring of district staff.
- Built relationships with customers and community to establish long-term business growth.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Education
No Degree - Grain Science / Business
Kansas State University
Manhattan, KSSkills
- Sales Promotion
- Management Training
- Sales Tracking
- Strategic Planning
- Effective Customer Service
- Business Leadership
- Budget Management
- Hiring and Retention
- Financial Statement Review
Dog breeding and showing
Raise, show and breed Chinese Crested dogs.
Timeline
District Manager / Division Director
Loves Travel Stop
08.2007 - 06.2022
Operations Manager
Neighbors Coffee
08.2004 - 08.2007
District Manger
Capital Distributing
08.2002 - 08.2004
District Manager
Loves Travel Stop
08.2000 - 08.2002
Division Director
Petro
08.1996 - 08.2000
General Manger /District Director
Pilot
08.1990 - 08.1996
No Degree - Grain Science / Business
Kansas State University