JILL M BURNETTE
Elmira,Oregon
Summary
Outgoing Credit Administrator with many years of customer service experience that thrives as a team player. Hardworking professional with a positive attitude committed to providing outstanding customer service.
Overview
20
20
years of professional experience
Work History
Credit Administrator
Pape Group
09.2022 - Current
- Provide excellent customer service over the phone.
- Work with customers to take payments, answer questions, resolve disputes and research discrepancies.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Work in a fast-paced environment with a wide variety of job tasks.
- Assist team members with their accounts as well.
Legal Department Manager
Pacific Coast Credit
08.2014 - 09.2016
- Review general collection accounts to determine which accounts require the initiation of collection and investigative actions.
- Skip tracing activities and by contacting sources by telephone.
- Prepared legal documents such as legal correspondence letters to clients and attorneys as well as documents to be filed with the court system.
- Attend court hearings to obtain judgments on debtors in an attempt to collect on debts.
- Managed and motivated employees to be productive and engaged in work.
Quality Assurance Lead
First Call Resolution
03.2014 - 08.2014
- Took escalated calls and worked with clients to de-escalate situations and develop positive outcomes for all parties involved.
- Trained and instructed employees in job duties and company policies or arrange for training to be provided.
- Monitored phone calls for training and coaching.
- Listened to representatives recorded calls, score the call, meet with representative and discuss the areas that they excelled and the areas that need improvement.
Commission Sales Representative
Lincare
03.2004 - 04.2012
- Fielded an average of 15 sales calls per day.
- Served as the liaison between patients and doctors.
- Maintained friendly and professional relationships.
- Generated monthly and annual sales reports.
- Tracked sales calls daily.
- Received multiple sales awards within our region.
Education
High School Diploma -
Elmira High School
Elmira, ORSkills
- Exceptional communication skills
- Excellent multi-tasker
- Proficient in MS programs
- Customer service oriented
- 10-key and keyboarding
- Knowledge of all office equipment
- Dependable and reliable
- Team player
Timeline
Credit Administrator
Pape Group
09.2022 - Current
Legal Department Manager
Pacific Coast Credit
08.2014 - 09.2016
Quality Assurance Lead
First Call Resolution
03.2014 - 08.2014
Commission Sales Representative
Lincare
03.2004 - 04.2012
High School Diploma -
Elmira High School
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