Kevin Callahan
Little Canada,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Uses talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
11
11
years of professional experience
Work History
Director of Management
RowCal Management
Saint Paul, MN
09.2022 - 03.2023
- Portfolio growth from 80 to 110 properties across Minnesota
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 8-person team.
- Developed and implemented variety of innovative policies and strategies to promote client and management self-sufficiency.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Built relationships with residents, families and community.
- Oversaw staff development through in-depth industry trainings, vendor workshops, seminars and CAI courses.
- Adhered to community budgetary restrictions in collaboration with board of directors.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
Facilities Manager
Guild Services
Saint Paul, MN
03.2022 - 09.2022
- Complete oversight of four mixed-use properties (Office, Residential, and Medical.)
- Responsible for property management, capital planning and acquisitions, and maintenance operations for Guild's sites and facilities.
- Implemented capital renewal and replacement projects for facilities and developed and implemented emergency procedure and business continuity planning.
- Partnered in oversight of risk management efforts with Clinical, IT, and HR departments. Drove continuous improvement of processes and systems operation through inventory management, HVAC scheduling, lighting schedules, and space planning.
- Responded to building emergencies and managed communication, mitigation, repair/replacements.
- Interviewed, hired and trained qualified maintenance employees, with three direct reports.
Facilities Administrator
Alarm.com
07.2020 - 03.2022
- Created and implemented new office procedures regarding COVID-19 to ensure safety of employees and guests
- Helped plan and coordinate $1.6 million space renovation for Bloomington office
- Offer outstanding customer service, both written and verbal to our customers (internal and external)
- Respond/resolve employee requests for administrative support
- Manage facility service vendors relationship and onsite repair/service schedules
- Ensuring appropriate supply inventory levels are maintained to avoid outages.
- Working closely with Facilities and Office manager on facilities projects such as seating chart and name tag maintenance and others as assigned.
- Assisting with filing expense reports/vendor invoices and creating new files when necessary
- Ensuring cost effective procurement of office supplies to meet needs of the employee base.
- Stays diligent in utilizing and maintaining CMMS request system for Facilities and Admin team, provides guidance and coordinates path to resolution for tickets assigned to both groups. Ensures timely communication to end users for progress updates and completion timeline.
- Coordinate and facilitate internal office moves.
- Assist with on-boarding and off-boarding duties as needed.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
Facilities Lead
WeWork
12.2018 - 07.2020
- Liaised between base-building facility and construction department, facilitating communications and keeping appropriate parties updated on project developments
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Performed scheduled maintenance on electrical, plumbing and HVAC systems
- Interacted positively with various stakeholders, including contractors, building engineers, member clients, and landlords, successfully developing productive long-term working relationships
Community Lead - Operations
WeWork
07.2017 - 12.2018
- Developed and implemented office management procedures, increasing training efficiency, team productivity, and accuracy
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Developed long-lasting relationships with outside vendors
- Successfully managed high volumes of client-facing interactions and established strong rapport with members
- Implemented policies and standard operating procedures for continuous improvement
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
General Manager
Caribou Coffee & Einstein Bros. Bagels
04.2014 - 07.2017
- Grows store sales and cash flow by hands on management with team members, shift supervisors, and assistant general managers to create a memorable experience for each and every guest while ensuring the delivery of fast and friendly service, quality products and a clean, safe store environment
- Completes weekly P&L. Utilizes and interprets P&L and financial statements to analyze financial trends and plans accordingly
- Maintains an adequately staffed store with qualified employees by engaging in effective recruiting, hiring, training, and retention tactics
- Fully responsible for recruiting, interviewing, selecting, hiring, and managing 15 team members during a store rebuilding period
- Grew store revenue and cash flow in a busy Downtown location by creating a memorable experience for each and every customer
- Interacting with more than 400 transactions and customer interactions daily
- Responsible for daily cash handling and deposits
Assistant Manager
CHIPOTLE MEXICAN GRILL
05.2012 - 08.2014
- Oversee budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Schedule staff hours and assign duties for a staff of 30 or more
- With General Manager, assess staffing needs; interview, hire and train new employees
Education
High School Diploma -
DELASALLE HIGH SCHOOL
Minneapolis, MNAssociate of Arts -
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE
Skills
- Relationship Building
- Conflict Resolution and Mediation
- Financial Management
- People Management
- Vendor Management
- Inventory Management
- Space Planning
- Verbal and Written Communication
- Crew Collaboration
- Task Delegation
Timeline
Director of Management
RowCal Management
09.2022 - 03.2023
Facilities Manager
Guild Services
03.2022 - 09.2022
Facilities Administrator
Alarm.com
07.2020 - 03.2022
Facilities Lead
WeWork
12.2018 - 07.2020
Community Lead - Operations
WeWork
07.2017 - 12.2018
General Manager
Caribou Coffee & Einstein Bros. Bagels
04.2014 - 07.2017
Assistant Manager
CHIPOTLE MEXICAN GRILL
05.2012 - 08.2014
High School Diploma -
DELASALLE HIGH SCHOOL
Associate of Arts -
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE