Kevin Campbell
Pittsburgh,PA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity. and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Server
Fig and Ash
Pittsburgh, Pennsylvania
09.2022 - Current
- Greeted guests and guided dining room service at Fig and Ash
- Checked guest satisfaction and resolved dining concerns promptly
- Presented seasonal menu items and answered ingredient questions
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Assistant Bar Manager
The Turn Club
Wexford, Pennsylvania
06.2022 - 09.2022
- Supervised bar service standards across The Turn Club lounge and event shifts.
- Trained bartenders on drink recipes, guest service, and club bar procedures.
- Managed inventory checks for spirits, beer, wine, and bar supplies.
- Established policies for bar operations including payment methods accepted, dress code requirements.
- Created signature beverages to increase revenue and patron loyalty.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
Bartender
Aviva Pizza
Wexford, Pennsylvania
08.2021 - 07.2022
- Prepared cocktail, beer, and wine orders for Aviva Pizza guests.
- Stocked liquor, mixers, glassware, and bar supplies before service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender Shift Manager
Helltown Tap room
Pittsburgh, Pennsylvania
01.2020 - 08.2021
- Managed guest service, bar flow, and taproom opening and closing duties.
- Supervised bartending staff during Helltown Taproom shifts and service changes.
- Trained new bartenders on drinks, pours, POS use, and service standards.
- Monitored alcohol compliance, ID checks, and responsible service practices.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
Restaurant Shift Manager
Osteria 2350
Pittsburgh, Pennsylvania
10.2012 - 11.2020
- Coordinated servers, hosts, and kitchen staff to ensure seamless service and enhance guest satisfaction.
- Coordinated host, server, and bar staff for smooth service flow.
- Executed opening and closing tasks at Osteria 2350 to support consistent operations and maintain service standards.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Developed staff schedules aligned with customer demand to optimize coverage and improve service levels.
General Manager
Pittburgh Party Pedaler
Pittsburgh, Pennsylvania
08.2012 - 04.2020
- Oversaw daily operations for party pedaler tours and enhanced customer service experience.
- Coordinated staff training, shift schedules, and ensured tour-day preparedness.
- Handled guest reservations, optimized route schedules, and facilitated bookings for Pittsburgh party rides.
- Ensured compliance with safety standards for passenger conduct for pedal bike tours and passenger conduct.
- Maintained vehicles, equipment, and tour supplies for Pittsburgh excursions.
- Trained employees on duties, policies and procedures.
- Provided employees with training to improve skills and knowledge. on duties, policies and procedures.
- Communicated with vendors, partners, and local event contacts.
Assistant General Manager
Boudreaux's Lousiana Kitchen
Charlotte, NC
08.2010 - 06.2012
- Coordinated scheduling, staffing, and shift coverage for busy dining periods.
- Supported general manager with payroll, staffing, and operational planning
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Tracked inventory levels and ordered new stock.
Education
Bachelor of Arts - English
Pennsylvania State University
University Park, PA 08.2003 - 12.2007
Skills
- Table service
- Guest service
- Order management
- POS systems
- Liquor, wine, and food service
- Menu presentation
- Inventory control
- Staff training
- Attention to detail
- Problem solving
- Hospitality service expertise
- Positive and professional
- POS system operation
Timeline
Server
Fig and Ash
09.2022 - Current
Assistant Bar Manager
The Turn Club
06.2022 - 09.2022
Bartender
Aviva Pizza
08.2021 - 07.2022
Bartender Shift Manager
Helltown Tap room
01.2020 - 08.2021
Restaurant Shift Manager
Osteria 2350
10.2012 - 11.2020
General Manager
Pittburgh Party Pedaler
08.2012 - 04.2020
Assistant General Manager
Boudreaux's Lousiana Kitchen
08.2010 - 06.2012
Bachelor of Arts - English
Pennsylvania State University
08.2003 - 12.2007