Summary
Work History
Education
Skills
Languages
Timeline
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Kevin Carrillo

Powder Springs,GA

Summary

Dynamic hospitality professional with extensive experience at Mexico Lindo Restaurante, customer service especially is something that we prioritized at that restaurant, and I learned everything I know while I was there, I know it’s not easy, and I definitely know it’s long hours as I used to work 60-70 hours a week. I know how to manage the floor, you have to make sure servers are always on top of their tables, making sure they are picking up plates after the guest are finishing, making sure we are upselling for that next drink or that dessert at the end, and overall making sure the customer has a great experience.

Work History

Host

Mexico Lindo Restaurante
Smyrna, GA
09.2024 - 03.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Food Runner

Mexico Lindo Restaurante
Smyrna, GA
09.2024 - 03.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Increased customer satisfaction with quick and courteous food delivery.

Barback

Mexico Lindo Restaurante
Smyrna, GA
09.2024 - 03.2025
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.

Server

Mexico Lindo Restaurante
Smyrna Ga
09.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.

Manager

Mexico Lindo Restaurante
Smyrna, GA
09.2024 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Defined clear targets and objectives and communicated to other team members.

Education

High School -

Osborne High School
Marietta, GA
05.2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Professional appearance
  • POS software
  • Server support
  • Telephone reception
  • Guest relations
  • Staff coordination
  • Up-selling techniques
  • Foreign language skills
  • Dining room management
  • Customer engagement
  • Hospitality and accommodation
  • Guest feedback
  • Effective multitasking
  • Greeting guests
  • Customer service expertise
  • Table bussing
  • Guest seating
  • Dining area maintenance
  • Performance improvement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Mexico Lindo Restaurante
09.2024 - 03.2025

Food Runner

Mexico Lindo Restaurante
09.2024 - 03.2025

Barback

Mexico Lindo Restaurante
09.2024 - 03.2025

Server

Mexico Lindo Restaurante
09.2024 - 03.2025

Manager

Mexico Lindo Restaurante
09.2024 - 03.2025

High School -

Osborne High School

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Kevin Carrillo