Kevin C Cornielle
Opa-locka
Summary
Customer service professional with 3+ years of experience at PACWORLDWIDE, specializing in effective communication and critical problem-solving. Demonstrated ability to resolve complex issues and improve client satisfaction metrics. Proficient in CRM systems and team collaboration, consistently surpassing performance targets with a focus on detail. Aiming to apply skills in a new, challenging environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cornielle Business Concierge Firm
Miami Gardens
01.2023 - 01.2024
- Responded promptly and professionally to client inquiries through phone, email, and chat.
- Developed individualized treatment plans utilizing manual therapy, therapeutic exercise, and appropriate modalities.
- Maintained accurate and current client records and documentation.
- Collaborated with internal departments to efficiently resolve client issues.
- Monitored case progress and followed up with clients to ensure satisfaction and service completion.
Call center manager
PACWORLDWIDE
Miami
01.2020 - 01.2023
- Highly motivated and customer-focused professional with 3+ years of experience in providing exceptional customer service.
- Proven ability to build rapport with customers, resolve complex issues, and exceed performance targets.
- Seeking a challenging customer service role where skills can be leveraged to contribute to the success of the organization.
Education
Bachelor of Arts - Criminology
Miami Dade College
Miami, FL01.2025
Associate degree - CSI
Miami Dade College
Miami, FL01.2023
Skills
- Communication skills
- Critical thinking
- Team collaboration
- Microsoft Excel
- Microsoft PowerPoint
- Researching
- Customer relationship management (CRM)
- Attention to detail
- Collaboration
- Multitasking skills
Certification
- HOMELAND SECURITY CERTIFICATE.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Goal-Driven
Highly motivated and goal-driven professional with a strong commitment to excellence and continuous improvement. Known for setting ambitious objectives and consistently achieving or exceeding performance targets. Adept at working independently and collaboratively to solve problems, optimize outcomes, and contribute to organizational success. Eager to take on challenges and pursue growth opportunities with determination and focus.
References
References available upon request.
Timeline
Customer Service Representative
Cornielle Business Concierge Firm
01.2023 - 01.2024
Call center manager
PACWORLDWIDE
01.2020 - 01.2023
Bachelor of Arts - Criminology
Miami Dade College
Associate degree - CSI
Miami Dade College
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