Kevin Cerrato Medina
Elizabeth,NJ
Summary
Dynamic and detail-oriented professional with extensive experience at the Transportation Security Administration. Recognized for exceptional x-ray machine operation and outstanding customer service skills. Proven ability to engage with passengers, ensuring compliance with security protocols while fostering a positive travel experience. Fluent in Spanish, enhancing communication with diverse clientele.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
08.2021 - Current
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Apply critical thinking to resolve complex screening scenarios, utilizing adaptive problem-solving
techniques while maintaining strict adherence to established security protocols. - Coached, trained and mentored newly hired officers on Standard Operational Procedures and operate
essential equipment. - Performed duties of Acting Lead on a regular basis including but not limited to:
- Enforce rotations, calibrate, and perform verification on ETD machines, calibrate X-rays with step wedges, calibrate AIT body scanners, flip x-ray and walk through metal detectors for standard and pre-check screening
- Additionally was recognized as the best x-ray operator in the month of October 2024 in Newark Liberty Airport by Transportation Security Manager Amir Miller.
Passenger Service Agent
United Ground Express
11.2018 - 07.2021
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Cashier
Burlington Coat Factory
10.2016 - 11.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Selector
Wakefern Food Corporation
05.2016 - 08.2016
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Moved loads of up to 50 pounds using pallet jack and other lift equipment.
- Pulled orders quickly to maintain demanding productivity goals.
Education
Associate of Science - Computer Science
Union County College
Cranford, NJ05-2015
High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ05-2013
Skills
- Cash Handling
- Passenger relations
- X-ray machine operation
- Security Screening
- Customer service and assistance
Languages
Spanish
Native or Bilingual
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
08.2021 - Current
Passenger Service Agent
United Ground Express
11.2018 - 07.2021
Cashier
Burlington Coat Factory
10.2016 - 11.2018
Selector
Wakefern Food Corporation
05.2016 - 08.2016
Associate of Science - Computer Science
Union County College
High School Diploma -
Thomas Jefferson Arts Academy
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