Kevin Chatburn
North Wales,PA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
44
44
years of professional experience
Work History
Store Manager
Rallyhouse
North Wales, PA
08.2023 - Current
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Managed inventory levels, utilizing stock management systems for optimal product availability.
- Trained and mentored staff, fostering a collaborative team environment focused on customer service excellence.
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
Store Manager
Rite Aide
Richboro, PA
08.2021 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Modell's Sporting Goods
09.2004 - 08.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Dicks Sporing Goods
10.1998 - 09.2004
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Herman's Sporting Goods
06.1982 - 10.1998
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
Education
Bachelor of Science - Business Management
Philadelphia University
Philadelphia, PA06-1982
Skills
- Staff Scheduling
- Goal Setting
- Verbal and Written Communication
- Employee Motivation
- Customer Relations
Timeline
Store Manager
Rallyhouse
08.2023 - Current
Store Manager
Rite Aide
08.2021 - 08.2023
Store Manager
Modell's Sporting Goods
09.2004 - 08.2020
Store Manager
Dicks Sporing Goods
10.1998 - 09.2004
Store Manager
Herman's Sporting Goods
06.1982 - 10.1998
Bachelor of Science - Business Management
Philadelphia University