Kevin Claven
Charlotte,US
Summary
Corporate Manager with over 20 years of extensive expertise in leading teams to achieve organizational objectives. Demonstrates exceptional skills in strategic planning, change management, and vendor management, with a strong focus on continuous improvement and risk mitigation. Passionate about driving business success through effective stakeholder relationships and innovative marketing strategies.
Overview
21
21
years of professional experience
Work History
Lead Service Manager
Duckworths Taphouse Bar and Grill
Charlotte
01.2024 - Current
- Led team in seating, orders, payments; increased customer satisfaction by 40%
- Scheduled shifts, managed breaks, ensured coverage; improved team efficiency
- Trained 10 servers, enhancing service quality and customer experience
- Coordinated with kitchen, resolved issues; maintained smooth operations
- Handled customer complaints professionally; ensured satisfaction
- Oversee daily operations, enhancing customer satisfaction and team efficiency
- Implemented training programs, improving staff performance and service quality
- Streamlined processes, reducing wait times and increasing customer retention
- Collaborate with kitchen staff to ensure timely and accurate order delivery
- Monitor inventory levels, optimizing stock management and reducing waste
General Manager (GM)
Famous Toastery
Charlotte, North Carolina
12.2021 - 12.2023
- Led operational excellence initiatives as General Manager, driving performance metrics and fostering vendor relationships to ensure product availability and profitability
- Resolved customer issues swiftly, enhancing satisfaction and loyalty
- Boosted revenue through strategic sales analysis and initiatives
- Led a high-performing sales team to consistently exceed targets
- Partnered with marketing to develop impactful promotional content
- Drove sales performance through strategic analysis, implementing targeted initiatives that significantly boosted revenue and team productivity
- Handled customer inquiries with clarity, ensuring effective resolution and support
- Drafted detailed follow-up communications, enhancing customer satisfaction and retention
- Guided clients through online processes, resolving technical issues efficiently
- Built strong client relationships, ensuring consistent high-quality service delivery
- Coordinated diverse client needs, adhering to specific guidelines for optimal results
General Manager (GM)
Arby's Restaurant Group Inc.
Charlotte, North Carolina
12.2018 - 12.2021
- Led inventory system overhaul, achieving a 10% reduction in stock levels
- Enhanced customer loyalty through strategic initiatives
- Ensured store safety with comprehensive security strategies
- Fostered vendor relationships for timely product delivery
- Trained staff, boosting performance and customer satisfaction
- Led team to surpass operational targets, enhancing store efficiency and customer satisfaction
General Manager (GM)
Intown Suites
Charlotte, North Carolina
01.2017 - 12.2018
- Implemented inventory system, reducing stock levels by 10% and optimizing resource use
- Fostered vendor relationships for timely product delivery, ensuring seamless operations
- Trained staff to uphold high standards, boosting team performance and service quality
- Streamlined inventory management, reducing levels while maintaining product availability
- Implemented customer loyalty strategies, driving repeat business and revenue growth
- Led performance metric development, achieving operational goals and enhancing efficiency
- Cultivated vendor relationships, ensuring consistent product availability and supply chain stability
- Oversaw budget management, maintaining profitability through strategic financial oversight
- Efficiently resolved customer complaints, improving satisfaction and retention rates
Sales
Haynes Furniture Distribution Center
Richmond, VA
06.2015 - 01.2017
CSR Representative
Minacs
Richmond, VA
02.2013 - 05.2015
Server Shift Leader
Applebee's Bar and Grill
Sumter, SC
08.2003 - 01.2013
Education
Masters - Human Resources Management
Southern New Hampshire University
Manchester, NH03.2025
Bachelor of Fine Arts - Mass Communication
Morris College
Sumter, SC05.2007
Skills
- Strategic Planning
- Continuous Improvement
- Risk Mitigation
- Reporting
- Team Leadership
- Professional Selling
- Relationship Building
- Business Planning
- Training
- Corporate Procedures
- Change Management
- Crisis Management
- Team Building
- Performance Management
- Inventory Management
- Customer Service
- Budgeting
- Vendor Management
- Problem Solving
- Sales Analysis
Personal Information
Title: HR Manager/ Corporate Manager
Timeline
Lead Service Manager
Duckworths Taphouse Bar and Grill
01.2024 - Current
General Manager (GM)
Famous Toastery
12.2021 - 12.2023
General Manager (GM)
Arby's Restaurant Group Inc.
12.2018 - 12.2021
General Manager (GM)
Intown Suites
01.2017 - 12.2018
Sales
Haynes Furniture Distribution Center
06.2015 - 01.2017
CSR Representative
Minacs
02.2013 - 05.2015
Server Shift Leader
Applebee's Bar and Grill
08.2003 - 01.2013
Masters - Human Resources Management
Southern New Hampshire University
Bachelor of Fine Arts - Mass Communication
Morris College