Kevin Cockrell
Baltimore,MD
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, previously thriving as General Manager at Boston Market. Proven track record in driving revenue growth and enhancing guest engagement through effective staff training and operational excellence. Expertise in cash handling and quality control ensures a seamless dining experience.
Overview
19
19
years of professional experience
Work History
Server
American Cruise Lines
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
General Manager
Royal Farms
09.2022 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Noodles & Company
01.2019 - 09.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
General Manager of Food Service
Boston Market
03.2006 - 01.2019
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Education
High School Diploma -
Meade Senior High
Severn, MD06-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
- Hospitality service expertise
- Order accuracy
- Quality control
- Point of sale operation
- Food sales and promotion
- Shift management
Timeline
Server
American Cruise Lines
08.2024 - Current
General Manager
Royal Farms
09.2022 - 06.2024
General Manager
Noodles & Company
01.2019 - 09.2022
General Manager of Food Service
Boston Market
03.2006 - 01.2019
High School Diploma -
Meade Senior High
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