Kevin cruz
Houston,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Server
Vietsubs & Boba Tea
Houston, TX
06.2024 - Current
- Set up tables in between patrons to reduce wait times.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Cashier
Vietsubs & Boba Tea
Houston, TX
06.2024 - Current
- Collected payments and provided accurate change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Busser
Vietsubs & Boba Tea
Houston, TX
06.2024 - Current
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Provided assistance to other bussers or waitstaff when needed.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Communicated with kitchen staff regarding any special requests from customers.
Barista
Vietsubs & Boba Tea
Houston, TX
06.2024 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
C.E King High School
Houston05-2025
Skills
- Food inspection
- Table resetting
- Hostess support
- Daily specials memorization
- Team member support
- Order delivery practices
- Cash handling
- Team collaboration
Affiliations
- Tennis
- Cooking
- Painting / Drawing
Languages
Spanish
Native/ Bilingual
Vietnamese
Elementary
Accomplishments
- A&B honor roll
- Dual credit student
Timeline
Server
Vietsubs & Boba Tea
06.2024 - Current
Cashier
Vietsubs & Boba Tea
06.2024 - Current
Busser
Vietsubs & Boba Tea
06.2024 - Current
Barista
Vietsubs & Boba Tea
06.2024 - Current
High School Diploma -
C.E King High School
Similar Profiles
Gia DamGia Dam
Bobarista, Shift Lead Jr at Rapha Tea (now Boba & Brew Tea House)Bobarista, Shift Lead Jr at Rapha Tea (now Boba & Brew Tea House)
Aidan TranAidan Tran
Barista at Boba shop (Ding Tea/Haus of Coffee and Tea)Barista at Boba shop (Ding Tea/Haus of Coffee and Tea)
Aubrey MatherAubrey Mather
Store Lead at Bings Boba TeaStore Lead at Bings Boba Tea
Herbert MenjivarHerbert Menjivar
Head Custodian at Klein ISDHead Custodian at Klein ISD
Michael LoveMichael Love
Warehouse Worker at Altair StricklandWarehouse Worker at Altair Strickland