Kevin Cruz Serrano
Thousand Oaks,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Catalina Paints. Skilled in staff supervision and problem resolution, adept at money handling and fostering team motivation. Successfully managed inventory, and improved financial accuracy, ensuring service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Catalina Paints
2820 E Thousand Oaks
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Food Waiter
Julio's Mexican Grill
Westlake, CA
04.2020 - 11.2021
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Education
High School Diploma -
Westlake High School
Westlake Village, CA06.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Employee Scheduling
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Catalina Paints
11.2021 - Current
Food Waiter
Julio's Mexican Grill
04.2020 - 11.2021
High School Diploma -
Westlake High School