Kevin Dasilva
Brockton,MA
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Service Advisor
Nucar Toyota
Norwood, Massachusetts
2016.09 - Current
- Explained service recommendations and provided accurate estimates to clients.
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Coordinated communication between technicians and customers regarding service updates.
Service Technician
Herb Chambers INFINITI of Boston
Allston, Massachusetts
2009.08 - 2012.09
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance tasks on INFINITI vehicles efficiently and accurately.
- Collaborated with service advisors to determine customer needs and expectations.
Education
Associate of Science - Automotive Engineering
Benjamin Franklin Institute of Technology
Boston, MA 2010.09 - 2012.06
Madison Park Vocation High
Roxbury, MASkills
- Service recommendations
- Vehicle inspection
- Customer service
- Communication management
Interpersonal communication
Timeline
Service Advisor
Nucar Toyota
2016.09 - Current
Associate of Science - Automotive Engineering
Benjamin Franklin Institute of Technology
2010.09 - 2012.06
Service Technician
Herb Chambers INFINITI of Boston
2009.08 - 2012.09
Madison Park Vocation High