Kevin Dehner
Batavia
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to handle multiple tasks simultaneously, and deliver high-quality customer service. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Frankenrose Restaurants Inc (LaRosa's)
Goshen
06.2018 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Clermont Northeastern
Batavia, OH05-2012
Skills
- Customer service
- Employee training
- Team leadership
- Task delegation
- Quality assurance
- Decision making
- Staff training and development
- Money handling
Timeline
Assistant Manager
Frankenrose Restaurants Inc (LaRosa's)
06.2018 - Current
High School Diploma -
Clermont Northeastern
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