Overview
Work History
Education
Skills
Timeline
Generic

KEVIN DELOACH

SEATTLE,WA

Overview

12
12
years of professional experience

Work History

Guest Service Representative

The Sound Hotel
08.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Shift Supervisor

Starbucks
10.2016 - 08.2024
  • Managed inventory levels using company systems and guidelines to reduce loss.
  • Executed cash management duties with POS and shift reports.
  • Train and Uphold incoming and current baristas to companies standards
  • Presented featured items to guests by suggesting products that would benefit each individual guests needs
  • Planned and supervised job task assignments, upholding quality standards.

Classroom Maintenance

AMDA College and Conservatory of the Performing Arts
07.2015 - 06.2016
  • Maintained organization and up to date classroom furniture, theater props & common use areas
  • Daily documented reports of missing or extra classroom props and furniture every shift
  • Prioritized working in groups for efficiency and a team oriented environment.

Sales Associate

Macys
06.2013 - 10.2014
  • Created memorable customer experiences by offering personalized sales support.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Managed multiple tasks simultaneously while meeting deadlines.

Education

Bachelor of Arts (B.A.) - Theater/ Acting

AMDA College and Conservatory of the Performing Arts
06.2016

High School -

Las Lomas High School
Walnut Creek, Ca
06.2008

Skills

  • Engaging personality
  • Team player
  • Attention to Detail
  • Task Prioritization
  • Inventory Management
  • Effective Communication
  • Active listener
  • Quality Assurance

Timeline

Guest Service Representative

The Sound Hotel
08.2024 - Current

Shift Supervisor

Starbucks
10.2016 - 08.2024

Classroom Maintenance

AMDA College and Conservatory of the Performing Arts
07.2015 - 06.2016

Sales Associate

Macys
06.2013 - 10.2014

High School -

Las Lomas High School

Bachelor of Arts (B.A.) - Theater/ Acting

AMDA College and Conservatory of the Performing Arts

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KEVIN DELOACH