Kevin Dempsey
Huntersville,NC
Summary
At GM Financial, I excelled as a Customer Account Representative III, leveraging strong negotiation and customer engagement skills to enhance client retention and satisfaction. My proactive approach reduced complaints and secured business partnerships, demonstrating exceptional account management and clear communication abilities. Achieved notable customer satisfaction ratings by addressing challenges and fostering team collaboration.
Overview
21
21
years of professional experience
Work History
Customer Account Representative III
GM FINANCIAL
Huntersville
02.2003 - Current
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Worked all delinquency accounts 5-45, 46+ , 61-90, 91+, 121+
- Worked Reinstatement accounts helped customers get back in there cars and restart there loans
- Reduced customer complaints with proactive communication and timely resolutions..
- Reduced customer complaints with proactive communication and timely resolutions.
- Anticipated potential challenges faced by customers during contract renewal process; proactively addressed these concerns prior to negotiation stage, ultimately securing continued business partnerships.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
Education
No Degree - Criminology/Liberal Arts
High School Diploma -
06.1994
- Honor Roll [Semester and Year] 1992-1994
- International Studies
Skills
- Strong negotiation
- Goal-Oriented
- Customer Engagement
- Customer Relationship Management
- Account Reconciliation
- Document Management
- Account Management
- Department collaboration
- Prospecting skills
- Attention to Detail
- Updating Customer Accounts
- Clear Communication
Timeline
Customer Account Representative III - GM FINANCIAL
02.2003 - Current
Central Piedmonf Community College - No Degree, Criminology/Liberal Arts
Independence High School - High School Diploma,