Kevin Diep
Manchester
Summary
Dynamic hospitality professional with extensive experience, excelling in customer service and order accuracy. Proven track record in enhancing service quality and training staff, while implementing efficient processes. Skilled in inventory management and maintaining cleanliness, ensuring compliance with health standards for an exceptional dining experience.
Overview
2026
2026
years of professional experience
Work History
Barista
Baxterstorey
08.2023 - Current
- Collaborated with team members to manage inventory levels and ensure ingredient availability.
- Assisted in training new staff on beverage preparation techniques and operational procedures.
- Implemented improvements in workflow processes to enhance overall efficiency during peak hours.
Restaurant Waiter
Wasabi Sushi
10.2015 - 08.2018
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently took and processed orders using POS system, minimizing wait times and enhancing order accuracy.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and address special dietary needs of customers.
Supervisor
Zumuku Sushi
08.2021 - 08.2023
- Implemented quality control measures, resulting in improved customer satisfaction ratings.
- Developed training materials for onboarding new employees, fostering a cohesive team environment.
- Monitored kitchen performance metrics, identifying areas for process improvement and cost reduction.
- Led team meetings to discuss operational challenges and strategize solutions for increased efficiency.
Bartender
The Hive
2020 - 2021
- Trained new staff on bartending techniques and customer service protocols.
- Developed cocktail specials based on seasonal ingredients and customer preferences.
- Collaborated with kitchen staff to coordinate food and beverage pairings effectively.
- Monitored bar operations, ensuring compliance with health and safety regulations.
Supervisor
Yang Sing Ltd
08.2018 - 06.2020
- Trained and mentored team members preparation techniques and customer skills
- Streamlined inventory management processes to reduce waste and enhance supply chain efficiency.
- Coordinated staff schedules to optimize workforce productivity during peak hours.
- Supervised daily operations, ensuring compliance with food safety standards and operational procedures.
Bartender
Yi Ban
08.2012 - 10.2015
- Prepared and served a variety of beverages according to standard recipes.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management, tracking supplies, and restocking as needed.
- Engaged with customers to provide excellent service and enhance their experience.
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Presentation quality
Timeline
Barista
Baxterstorey
08.2023 - Current
Supervisor
Zumuku Sushi
08.2021 - 08.2023
Supervisor
Yang Sing Ltd
08.2018 - 06.2020
Restaurant Waiter
Wasabi Sushi
10.2015 - 08.2018
Bartender
Yi Ban
08.2012 - 10.2015
Bartender
The Hive
2020 - 2021