Kevin Donnelly
Portage,IN
Summary
Results-driven retail leader with 10+ years of experience in store and district management for O'Reilly Auto Parts. Skilled in recruiting, training, merchandising, and compliance. Known for supporting strong store performance, controlling expenses, and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
District Manager
O'Reilly Auto Parts
Hobart, Indiana
11.2021 - Current
- Facilitated store managers in tracking sales goals, customer service metrics, and team leadership initiatives.
- Delivered coaching and training for store managers to enhance productivity and profitability.
- Evaluated store performance, labor plans, and expense controls to identify improvement opportunities.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Collaborated with regional leaders on staffing, compliance, and service priorities.
- Assisted with recruiting, training, and development of store leadership talent.
- Enforced company policies, safety practices, and loss prevention procedures.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Store Manager
O'Reilly Auto Parts
Countryside , IL
11.2015 - 10.2021
- Managed daily store operations for O'Reilly Auto Parts retail location
- Supervised team scheduling, coached team members, and set performance expectations to align with store goals
- Monitored inventory levels and organized stockroom and merchandise replenishment to maintain optimal stock availability
- Trained employees on parts lookup, customer service, and store procedures
- Resolved customer concerns and supported accurate parts recommendations
- Enforced company policies, safety standards, and loss prevention practices
- Organized sales floor layout to improve product visibility and maximize impact of promotional displays
- Communicated with district leadership on staffing, operations, and store needs
Education
High School Diploma -
Oak Forest High School
Oak Forest, IL04-2004
Skills
- Store management
- Retail operations
- Inventory control
- Loss prevention
- Workforce optimization
- Merchandising standards
- Team leadership
- Customer service
- Analytical thinking
- Problem solving
- Decision making
- Talent development
Accomplishments
- 2023 District Manager Excellence in Leadership award
Timeline
District Manager
O'Reilly Auto Parts
11.2021 - Current
Store Manager
O'Reilly Auto Parts
11.2015 - 10.2021
High School Diploma -
Oak Forest High School