Summary
Overview
Work History
Timeline
Skills
Certification
Education
Languages
Hi, I’m

Kevin Escobar

Specialist
Lynn,MA
Kevin Escobar

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
years of professional experience
1
Certification

Work History

Apple

Specialist
09.2019 - Current

Job overview

  • #1 in NPS scores for quarter just three months into starting position
  • Develop strong rapport with customers and created positive impression of business, increasing likelihood of future purchases
  • Generate customer excitement relating to new item launches, sell and promote durable and profitable Apple products
  • Assist in inventory to ensure appropriate levels are onsite and available for each working day
  • Provide clean environment, ensuring products were organized and easily accessible
  • Maintain and update basic information and set up consumers' new products
  • Interpreted clients' needs and introduced services to fit specific requirements

Amazon

Prime Now Associate
11.2020 - 07.2021

Job overview

  • Fulfilled Prime customer orders received from online purchases and prepared them for delivery
  • Organized and stocked stations for fast service
  • Quality check on products to make sure items were fresh and up-to-date, examining for wear/tear or defects and reporting any damage to supervisor
  • Perform inventory counts in order to give feedback on which products needed replenishment, any shortages on items, etc
  • Work in fast paced environment to assure orders were met before deadline and at reasonable time

T-Mobile

Mobile Expert
08.2017 - 09.2019

Job overview

  • Managed over 50 customer calls per day, reminding customers about eligible upgrades or promotions and increasing sales by 20%
  • Guided & assisted customers with recommendations and selections of products in showroom
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Updated customer information in paper records and on computer databases
  • Recorded revenue transactions in the register to complete closed sales (Cash, checks, & Credit card payments)
  • Ensured performance goals were met daily
  • Troubleshoot technical issues to assist customers with problem isolation and resolutions
  • Efficiently handled variety of calls, took and distributed messages or mail, and redirect calls
  • Gathered, organized, and input information into digital database

Bath & Body Works

Sales Associate
10.2016 - 08.2017

Job overview

  • Assisted guests with making product choices in informative and helpful fashion
  • Organized and created clean welcoming environment for impactful patron experience
  • Aided customers with returns and exchanges, offering alternative products and options
  • Operated cash registers, managing financial transactions, and balancing drawers
  • Maintained neat appearance throughout sales floor and informed customers of latest products and new releases

Dunkin' Donuts

Crew Member
07.2015 - 10.2016

Job overview

  • Managed cleanliness and tidiness of counter area and ensured that dining areas are always kept neat
  • Generated customer excitement relating to new item launches, provided advice and options to potential customers
  • Recorded revenue transactions in register to complete closed sales and processed credit or debit, and cash payments
  • Prepared food, drinks and store products to satisfy customers and made sure products were stocked
  • Made sure all machines were clean and store was properly closed at night

Timeline

Prime Now Associate
Amazon
11.2020 - 07.2021
Specialist
Apple
09.2019 - Current
Mobile Expert
T-Mobile
08.2017 - 09.2019
Sales Associate
Bath & Body Works
10.2016 - 08.2017
Crew Member
Dunkin' Donuts
07.2015 - 10.2016
Lynn Classical High School
High School Diploma

Skills

  • Microsoft Office
  • Communication Skills
  • Internet
  • Organization
  • Customer Service
  • Multitasking
  • Knowledgeable in Technology
  • Inventory
  • Conflict resolution
  • Point of Sale (POS) systems
  • Sales
  • Analytics
  • Content Marketing
  • E-Commerce
  • Email Marketing
  • Mobile Devices
  • Search Engine Marketing (SEM)
  • Search Engine Optimization (SEO)
  • Social Media Marketing
  • Providing Feedback

Certification

Google's Fundamentals of Digital Marketing

March 2023

Learning and mastering the fundamentals of digital marketing from content, email and local marketing to business strategy, collecting and analyzing user data with turning it into actionable insights.

Education

Lynn Classical High School

High School Diploma
2018

University Overview

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Kevin EscobarSpecialist