Kevin Fernandez
Elizabeth,NJ
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction. Great at multi-tasking and completing multiple tasks at once in a timely fashion.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Worldwide Flight Services - Spirit Airlines
Newark, NJ
03.2024 - 05.2026
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted in managing check-in processes, ensuring timely boarding for passengers.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed and controlled Multiple flights within a day within the gate area, serving passengers and ensuring on-time scheduling.
Cashier
Seabra Foods
281-285 Ferry St, Newark, NJ 07105
04.2022 - 08.2022
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Warehouse Worker
Amazon
2170 NJ-27, Edison, NJ 08817
09.2020 - 02.2021
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Consistently lifted materials weighing as much as 50 pounds.
Education
High School Diploma -
East Side High School
238 Van Buren St, Newark, NJ 0710506-2019
Skills
- Problem-Solving
- Team Leadership
- Time management abilities
- Cooperative Attitude
- Airline policy implementation
- Active Listening
- Documentation verification
- Multitasking and task delegation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Service Agent
Worldwide Flight Services - Spirit Airlines
03.2024 - 05.2026
Cashier
Seabra Foods
04.2022 - 08.2022
Warehouse Worker
Amazon
09.2020 - 02.2021
High School Diploma -
East Side High School