Kevin Foster
Meridian
Summary
Dedicate my skills, experience and drive to a progressive company focused on profitability, innovation, technology and a high level of customer satisfaction.
Overview
44
44
years of professional experience
Work History
Customer Service Technician
Enphase Energy, Inc
Meridian, ID
07.2021 - 04.2024
- Provided Tier 1 and Tier 2 technical support for solar installers, solar system maintainers and homeowners
- Coordinated with Engineering with tracking of field issues and subsequent product-modifications, logging product bugs in a central database
- Responded to inbound emails to the Customer Support group address
- Provided pre-sales information about products and services
- Documented all activity in a central CRM/Helpdesk software platform
- Troubleshoot technical issues related to installations
- Assisted with new site activations
- Monitored and acted upon quality analysis reports provided by the QA team
Store Clerk
Idaho State Liquor
Meridian, ID
05.2019 - 07.2021
- Sales- Point of Sale transactions, Receive and verify licensed-bar orders
- Stocking- Receive and verify shipments, determine stocking needs and merchandising
- Operations- Assist in store opening and closing, bank deposits, entering merchandise data into computer system
Customer Solutions Representative
DXC Technologies
Boise, ID
12.2017 - 08.2018
- Primary contact for inbound GM Card and Vehicle Purchase Program inquiries
- Assisted customers with handling questions about GM Card and VPP program
- Determined customer eligibility for offers
- Generate authorizations for customers to take advantage of GM offers
- Notate case notes on customer issues in iAgent
- Escalate particularly complicated cases to OSG group for processing
Technical Solutions Representative
Collabera, Morristown, New Jersey/ BC Forward HPE Technical Solutions Representative for DXC Technologies
Garden City, ID
04.2015 - 12.2017
- Technical support for Google Fiber products
- Customer retention, order taking, billing resolution and account maintenance
- Recognized monthly for top 10 performer in call volume and customer satisfaction
- Educating customers about product usage
- Trainer for new hires
Customer Service Representative/Supervisor
Maximus
Garden City, ID
01.2014 - 03.2015
- Supervision and leadership to fourteen CSRs direct reports with goal of meeting program objectives and customer service level agreements
- Exceed inbound call center metrics through Customer Relationship Management (CRM) software
- Ensure adherence to quality standards, deadlines and proper procedures
- Evaluate employee key performance indicators and identify training needs and development opportunities
- Provide feedback and coaching to staff to improve performance
Founder
Third Party Travel Connection
Meridian, ID
09.2008 - 01.2014
- Automated and streamlined business infrastructure
- Authored and maintained website to support nationwide presence
- Managed QuickBooks to support vendors, clients, invoicing, and business requirements
- Facilitated service to accept credit card payments online improving cash flow
- Nationwide marketing initiatives grew business 25 percent
Assistant Manager
Walgreens
Meridian, ID
02.2008 - 08.2008
- Supervised receiving, stocking, returning, pricing, and transferring of merchandise
- Responsible for inventory control, cash management and merchandising
- Assigned store operations and task delegation
- Ensured staff's working knowledge of computer and software applications
- Improved direct reports productivity through coaching, encouraging collaboration and open two-way communication
Real Estate Agent
Keller Williams Realty
Boise, ID
02.2006 - 01.2008
- 90-hours pre-license classes through Pioneer Real Estate School
- Prepared representation contracts, purchase, and sale agreements
- Promoted sales of properties through advertisements, open houses, and participation in multiple listing services
- Developed network of attorneys, mortgage lenders and contractors for client referrals
Owner
Zentech Resources
Houston, TX
02.2002 - 02.2006
- Company was founded to meet a business need in the Houston area to provide high quality rapid development project implementations
- Facilitated venture capital acquisition, competitive analysis, business and marketing plan for startup
- Marketed to corporate IT management to identify development skills needed on critical projects
- Provided project management supervision through all phases of software life cycle development
- Team of 15 developers cultivated 30 successful projects across many corporate client departments
Software Account Executive
Fujitsu Software Technology
Houston, TX
08.1999 - 12.2001
- Developed/Implemented sales strategies and tactics for Customer base
- Provided quality product presentations for Fujitsu and Customer executive management
- Responsible for all phases of Customer marketing from establishing relationships to closing business proposals
- Exceeded quota goals every year
Product Development Manager, Quality Assurance Developer, Systems Analyst
BMC Software
Houston, TX
10.1987 - 06.1999
- Managed cross-functional team of 20 IT professionals
- Responsible for 3 software products that generated annual revenues of $6 million
- Improved team efficiency through motivation, teamwork, and workflow management
- Facilitated process improvements to streamline product development cycle
- Piloted and subsequently implemented McCabe Toolset software which identified tested and untested C++ code coverage across the corporation
Advisory Systems Engineer
International Business Machines (IBM)
Houston, TX
10.1980 - 10.1987
- Consulted with the City of Houston and NASA on IT strategies, hardware, and software acquisitions, capacity planning and systems management
- Analyzed new technology announcements against customer needs, made presentations to executive management
- Installed the first IBM mainframe to run the City of Houston’s financials
- Project Lead for internal Scientific Engineering Systems at NASA
- Recipient of several Systems Engineer of the Year awards
Education
MBA -
Houston Baptist University
BSBA - Finance
Miami University
Skills
- Computers
- Software
- Process/Project/People Management
- Problem Solving
- Communication
- Marketing
- Sales
- Recruiting
- Customer service
Timeline
Customer Service Technician
Enphase Energy, Inc
07.2021 - 04.2024
Store Clerk
Idaho State Liquor
05.2019 - 07.2021
Customer Solutions Representative
DXC Technologies
12.2017 - 08.2018
Technical Solutions Representative
Collabera, Morristown, New Jersey/ BC Forward HPE Technical Solutions Representative for DXC Technologies
04.2015 - 12.2017
Customer Service Representative/Supervisor
Maximus
01.2014 - 03.2015
Founder
Third Party Travel Connection
09.2008 - 01.2014
Assistant Manager
Walgreens
02.2008 - 08.2008
Real Estate Agent
Keller Williams Realty
02.2006 - 01.2008
Owner
Zentech Resources
02.2002 - 02.2006
Software Account Executive
Fujitsu Software Technology
08.1999 - 12.2001
Product Development Manager, Quality Assurance Developer, Systems Analyst
BMC Software
10.1987 - 06.1999
Advisory Systems Engineer
International Business Machines (IBM)
10.1980 - 10.1987
BSBA - Finance
Miami University
MBA -
Houston Baptist University