Lindsay Porter
New Braunfels
Summary
Detail-oriented administrative professional with extensive experience in customer service, data entry, and scheduling. Skilled in Microsoft Office Suite and various software programs, delivering accuracy and efficiency in high-pressure environments. Expertise in managing front office operations and fostering positive client relations, while effectively multitasking to ensure smooth office operations.
Overview
10
10
years of professional experience
Work History
work from home customer service
Humana
Durand
01.2026 - Current
- Resolved member inquiries regarding healthcare, ensuring satisfaction through effective customer service.
- Educated members on available healthcare benefits and preventive services.
- Called Humana members to identify health needs, scheduling Annual Wellness Visits and preventative health screenings to enhance member care.
- Verified member information while protecting confidential health information (HIPAA).
- Met productivity and quality standards while working independently in a remote environment.
- Documented call details and appointment outcomes in company database to maintain accurate member records.
Customer Service Call Center Agent
IBEX
New Braunfels
06.2016 - 03.2020
- Cultivated strong customer service skills by professionally addressing customer inquiries and complaints.
- Monitored daily performance metrics such as call volume, average handle time, first contact resolution rate., ensuring goals were met consistently.
- Coordinated with team members to ensure timely and appropriate handling of customer requests.
- Managed conflicts between customers and departments with politeness and assertiveness.
- Adapted quickly to changing technologies used in call center operations such as VoIP phones or cloud software applications.
Education
HIGH SCHOOL DIPLOMA -
Wimberley High School
Wimberley, TX05-2009
Skills
- Customer Service
- Remote Client Engagement
- Client relations
- Telephone answering
- Call routing
- Call logging
- Appointment scheduling
- Appointment confirmation
- Reception Desk Management
- Document Control
- Expense Reporting
- HIPAA compliance
- Data Inputting
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft teams
- Computers
- Office Equipment Operation
- Phones
- Time Management
- Organization Skills
- Strong communication
- Communication skills
- Interpersonal communication
- Remote collaboration
- Independent work
- Conflict management
- Problem solving
- Healthcare knowledge
- Interpersonal communication
- Strong communication
- Appointment confirmation
- Communication
- Remote availability
- Microsoft teams
- Microsoft Excel
Timeline
work from home customer service
Humana
01.2026 - Current
Customer Service Call Center Agent
IBEX
06.2016 - 03.2020
HIGH SCHOOL DIPLOMA -
Wimberley High School