Kevin Franzen
Litchfield Park,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Vehicle Exchange Manager
Courtesy Chevrolet
2021.09 - Current
- Developed processes for handling leads as well as defining standards for conversion rates.
- Lead, train, and motive a team of acquisition specialists that maintained a 50% growth in vehicle acquisitions from street purchases. Establishing the standard for the Automotive Group.
- Set values of potential vehicle acquisitions and negotiate price by using market data in a transparent and customer friendly process.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Used Vehicle Director
Gateway Chevrolet
2016.08 - 2021.03
- Helped grow individual salespeople through mentoring, goal setting, training and one on one sessions.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and built high-performing team of sales representatives.
- Boosted profits through effective supervision of entire sales department.
General Sales Manager/General Manager
Larry H Miller Fiat-Alfa Romeo
2014.11 - 2016.08
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Maintained extensive knowledge of company products and services.
Used Vehicle Sales Manager
Gateway Chevrolet
2012.08 - 2014.09
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Corporate Used Vehicle Director
Lawley Automotive Group
2008.01 - 2012.08
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Responsible for acquiring and disposing of all used vehicles for entire dealer group which includes 9 different franchises under six roof tops.
- Worked to reduce used car inventory holding cost and improve cash flow.
General Sales Manager/General Manager
Avondale Automotive Group
2004.10 - 2007.11
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
General Sales Manager
Quebedeaux Pontiac GMC
2002.07 - 2004.10
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager
Watson Chevrolet
1996.11 - 2002.07
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Sales Manager
Quebedeaux Pontiac
1991.06 - 1996.11
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
High School Diploma -
Sahuaro High School
Tucson, AZCertificate - Automotive Managemet
Larry Miller General Manager Institute
Sandy, UTSkills
- Activities Management
- Vehicle Operations
- Vehicle Auctions
- Performance Improvement Monitoring
- Promotional Events
- Team Management
- Performance Goals
- Customer Needs Assessments
- Providing Feedback
- Customer Satisfaction
- Professional Development
Accomplishments
- Number 1 Certified Pre-Owned Chevy Dealer Western Region 2020
- Number 3 Certified Pre-Owned Chevy Dealer in U.S.A. 2020
- Consistent record of increased sales volume, gross profit, and net profit
- Gold Chapter President Master Sales Guild Los Angeles Zone 1992 and 1993
- Numerous sales person of the month awards.
- Named to Chevrolet Used Car Dealer Advisory Board.
Certification
- Larry H Miller General Manager Institute. Salt Lake City, Utah 2016
- Dale Carnegie Leadership Training. Tucson , Az 2008
- GMAC Managing Retail Operations. Phoenix, Az. 2003
- Automotive Finance and Insurance Management. Shawnee, Mo 1998
- Jackie Cooper and Associates Professional Sales and Management Course. Tucson, Az. 1994
Timeline
Vehicle Exchange Manager
Courtesy Chevrolet
2021.09 - Current
Used Vehicle Director
Gateway Chevrolet
2016.08 - 2021.03
General Sales Manager/General Manager
Larry H Miller Fiat-Alfa Romeo
2014.11 - 2016.08
Used Vehicle Sales Manager
Gateway Chevrolet
2012.08 - 2014.09
Corporate Used Vehicle Director
Lawley Automotive Group
2008.01 - 2012.08
General Sales Manager/General Manager
Avondale Automotive Group
2004.10 - 2007.11
General Sales Manager
Quebedeaux Pontiac GMC
2002.07 - 2004.10
Sales Manager
Watson Chevrolet
1996.11 - 2002.07
Sales Manager
Quebedeaux Pontiac
1991.06 - 1996.11
High School Diploma -
Sahuaro High School
Certificate - Automotive Managemet
Larry Miller General Manager Institute