Kevin French
Urbandale,IA
Summary
Enthusiastic sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to interact with staff at all levels of the organization and the public. Continuously seeking innovative ways to enhance the overall customer experience while maintaining or improving profitability for the company.
Overview
21
21
years of professional experience
Work History
Sales / Certified Field Inspector
Groundworks - Dba Foundation Recovery Systems
03.2024 - Current
Sales / System Design Specialist
Midwest Foundation Repair: Division of Thrasher Foundation Repair
06.2021 - 02.2024
- Build rapport rapidly during client consultations to gain confidence and capture sales
- Design and propose potential solutions to protect customers' structures
- Monitor and facilitate entire process to ensure client expectations are met and experience is remarkable
- Collaborate with cross-functional teams to achieve customer expectations on a timely basis
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution
Hard Surface Territory Manager
The Dixie Group: Luxury Flooring Manufacturer and
01.2020 - 06.2021
- Launched hard surface division's distribution in Iowa & Nebraska
- Communicated regularly with regional and product managers for daily support and strategic planning for accounts
- Executed strategic plans to maximize growth and profitability
- Negotiated pricing, freight, showroom space & claims with owners & managers of companies
Territory Manager
USFloors / Shaw Industries: Manufacturer of Unique and Sustainable floors
06.2016 - 12.2019
- Tasked with deeper penetration into the retail sector to increase market share & profitability
- Trained and educated retailers and installers on specific details of materials represented
Sales Representative
Daltile: Manufacturer and Distributor of ceramic & porcelain tile and natural stone
04.2004 - 06.2016
- Grew $4.5 - $5 Million sales territory an average of 10% year over year
- Assisted in continuous monitoring and tracking of approximately 150 commercial jobs in the given territory
- Led settlement negotiations for manufacturing claims for Daltile and its vendors
- Worked with vendors to specify and promote industry techniques and products
Education
BACHELOR OF BUSINESS ADMINISTRATION - Supply Chain Management
Iowa State University
Ames, IASkills
- Strong communication skills
- Customer relationship building
- Sales expertise
- Complex problem solving
- Relationship selling
- Customer needs assessment
- Business development
- CRM proficiency
- Client account management
- Team leadership
- Proficient in Microsoft Office
Timeline
Sales / Certified Field Inspector
Groundworks - Dba Foundation Recovery Systems
03.2024 - Current
Sales / System Design Specialist
Midwest Foundation Repair: Division of Thrasher Foundation Repair
06.2021 - 02.2024
Hard Surface Territory Manager
The Dixie Group: Luxury Flooring Manufacturer and
01.2020 - 06.2021
Territory Manager
USFloors / Shaw Industries: Manufacturer of Unique and Sustainable floors
06.2016 - 12.2019
Sales Representative
Daltile: Manufacturer and Distributor of ceramic & porcelain tile and natural stone
04.2004 - 06.2016
BACHELOR OF BUSINESS ADMINISTRATION - Supply Chain Management
Iowa State University
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