Kevin Garcia
Miami,FL
Summary
Qualified Individual with solid background in leading customer service teams. Proven ability to manage team performance and enhance customer satisfaction through effective problem-solving and conflict resolution. Demonstrated leadership in training and mentoring team members, fostering collaborative and results-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Team Leader
Publix Supermarkets
02.2020 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Evaluated customer service staff performance and provided constructive feedback.
- Coached team members individually to develop their skills and improve performance, tailoring guidance to their specific needs.
Education
No Degree - EMT
Miami Dade College
Miami, FL12-2023
High School Diploma -
Charter High School of The Americas
Miami, FL06-2021
Skills
- Team Management
- Training development aptitude
- Customer service excellence
- Organization and recordkeeping
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-solving abilities
- Attention to Detail
Certification
EMT Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Team Leader
Publix Supermarkets
02.2020 - Current
EMT Certification
No Degree - EMT
Miami Dade College
High School Diploma -
Charter High School of The Americas
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