Kevin Garza
Green Bay,WI
Summary
Dynamic professional with a proven track record at Subway, excelling in customer service and teamwork. Enhanced service speed by 20% through effective multitasking and problem-solving. Skilled in operating kitchen equipment and maintaining a clean, organized workspace. Committed to continuous learning and performance improvement, ensuring exceptional customer experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
Subway
Green Bay, WI
08.2023 - Current
- Prepared sandwiches according to customer specifications and dietary preferences.
- Maintained cleanliness of work area, adhering to food safety standards.
- Assisted customers in selecting menu items and provided recommendations.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to ensure timely order completion during peak hours.
- Learned proper use of kitchen equipment for sandwich preparation and assembly.
- Engaged with customers to create a welcoming atmosphere and enhance service experience.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Crew Member
McDonald's
Green Bay, WI
06.2023 - 08.2023
- Delivered exceptional customer service while efficiently processing orders and managing transactions.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards compliance.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Supported promotional activities by effectively communicating offers and upselling menu items to customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
High School Diploma -
East High School
Green Bay, WI05.2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability and punctuality
- Effective multi-tasking
- Multitasking and prioritizing
- Dependable and honest
- Efficient work pace
- Task prioritization
- Heavy lifting
- Continuous learning mindset
- Performance improvement
- Flexible schedule
- Willingness to learn
- Creative problem solving
- Collaboration and teamwork
Timeline
Sandwich Artist
Subway
08.2023 - Current
Crew Member
McDonald's
06.2023 - 08.2023
High School Diploma -
East High School